Dillon Sutherland Email & Phone Number

Halifax, Nova Scotia, Canada

GIAC Data Analytics special project volunteer – analyze & label advisor call transcript data matching specific criteria.Digital Chat Leadership Program - one-on-one mentorship with Digital Chat Team Manager. Participated in various leadership activities such as running team meetings, coaching of advisors.Digital Chat - Stats Champion – provide bi-weekly.

Halifax, Nova Scotia, Canada

• Requires specialized expertise to provide customer/partner support on complex transactions, activities and product feature advice and guidance in a digital environment
• Provide courteous, efficient, professional, and sound advice with every customer interaction, contributing to an exceptional customer experience under all conditions
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities/ completion of business processes and procedures
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; assume responsibility to minimize operational and regulatory risk by complying with Bank and industry.
• Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest

Halifax, Nova Scotia, Canada

• Achieve sales, quotes, and call targets
• Accept risks within established guidelines
• Provide a high-level of service verbally, in a fast-paced inbound contact centre environment
• Promote company features and benefits through ongoing portfolio reviews
• Ensure quality and productivity objectives are met

Halifax, Nova Scotia, Canada

- Working for TD Insurance as Insurance Advisor-Successfully passed Fundamentals of Insurance - NS Level 1 General Insurance licensing exam with 88% on first attempt, with self-study at home.

Halifax, Nova Scotia, Canada

I provided everyday banking advice to CIBC’s clients via. telephone within an inbound contact centre environment.I was required to meet sales, customer service, and productivity targets.I developed and used a needs-based sales approach and always aimed for first call resolution of any client issues.I actively promoted and sold products and services that.

Halifax, Nova Scotia, Canada

I was responsible for: discovering customer needs and provided the best appropriate solutions; driving sales of products and services; building quality customer relationships; providing prompt, exceptional customer service and after-sales service; ensuring customer concerns were resolved with a sense of urgency and sound judgment; demonstrating a constant.

Dartmouth, Nova Scotia, Canada

I provided customer service to Eastlink’s clients via. telephone within an Inbound Contact Centre.I was required to meet sales, customer service, and productivity targets.I learned to use a needs-based sales approach, I learned how-to-use multiple computer software programs, learned how to function within an inbound contact centre environment.I always.

Halifax, Nova Scotia, Canada

I helped: build shelving; maintain cleanliness of store; unload, sort and place stock; before the launch of Halifax Bayer’s Lake location.

Enfield, Nova Scotia, Canada

I was responsible to maximize revenue by: up-selling vehicle classes; cross-selling auto insurances; and selling other rental insurance packages.My responsibilities also included: inspecting returned vehicles for damage; filing official vehicle return reports; ensuring vehicles met cleanliness standards; organizing and driving the company’s fleet of.

Nova Scotia

I was responsible for promoting and selling Bell Satellite TV and Bell-Aliant residential services by knocking door-to-door in targeted areas of Nova Scotia. During my time here, I gained experience in: understanding customers' needs; directly contacting/following up with potential customers to persuade them to purchase services; handling objections.

Halifax, Nova Scotia, Canada

During my time here I helped: prepare multiple food items; maintain the cleanliness of kitchen; ensure prompt cleaning of cooking pans, utensils and other kitchen dish ware.

Halifax, Nova Scotia, Canada

I operated the front-store cash register; helped customers in need to carry their purchases to their vehicles; performed cash drops; counted cash and tills; ensured cleanliness of entire storefront; restocked shelves; faced products; performed opening store duties & closing store duties.I also operated Canada Post outlet where I: prepared and sorted.

Halifax, Nova Scotia, Canada

I operated the front-store cash register; as well as the drive-thru window service. Main duties included: preparing multiple food/beverage items; operating POS; ensuring accuracy of food orders; providing exceptional customer service; ensuring cleanliness of restaurant; re-stocking food/beverage machines; and cleaning of restaurant utensils.