Responsible for directing and managing Disability Services staff members, for a team of thirteen, including supervisorsConducted in-depth research and implementation of ADA compliance regulations Trained, scheduled, and supervised Disability Services staffAccountable and responsible for identifying and correcting hazards Intervened in rapid response situations with solutions with immediate hazards to human health and safety

Responsible for on shift staff members and operationsOversaw the direct sale of tickets and gift cardsManaged and escalated difficult clients and situationsArranged accommodations for showtimesMade recommendations upon clients’ request

Resolved computer problems Assembled/disassembled PCs and electronics to the component level Performed PC diagnostics and made repairs Performed on-site repairs Provided customer service and answered queries over the telephone

Responsible for escalations and advanced troubleshootingAssembled and disassembled multiple models of computersAdvanced knowledge of computer repair- both hardware & software Excelled in remote and in-person communication