Dillon Wolfe Email & Phone Number

Asset Management Application Developer for Disney Entertainment. I work with both custom-built legacy applications as well as Disney's flagship Wonderland tool to support the needs of a wide variety of customers across the studio space. These include the ordering, creation, safe-keeping, and the transport/delivery of film, television, and music assets around the globe. My primary functions are developing support tools, assist in resolving high level support issues, address defects, and maximize up-time for the entire Disney portfolio.

Denver, Colorado, United States

• Perform routine to complex setup, installation, and configuration of the operating system (including hardware and software), new software releases, and upgradesMonitor, tune, diagnose, and resolve routine to complex operating system, application, and database problemsTroubleshoot, maintain, and repair routine to complex problems with applications and integrationsDevelop, test, and implement routine to complex scripts to automate common functions or system operations
• Consult with users to identify existing system problems then evaluate and recommend various software and hardware solutions to meet user needsMigrate code from test to QA to production (deployments)Design and develop migration scripts, implement monitoring and alertingManage permissions and access provisioning on an application level, system level, data management, and middlewareCreate/configure monitoring systems to proactively ensure application performanceDevelop SQL queries and views for reporting tools that need data access to systems

Westminster, Colorado, United States

Westminster, Co

• Administrator and SME of 7+ enterprise-wide applications (Cherwell, Sharepoint, SAS, Hyperion, Asset Suite, Doc Plus, Documentum, etc)• Oversee application go-lives through the entirety of the SDLC, including implementation/support • Monitor, analyze and investigate virtualized and on-premise environments for server performance, application up-time and network-related issues• Responsible for documenting application changes, upgrades, common issues and resolutions in documentation repositories on company intranet • After-hours on call support team member for core enterprise applications

Indianapolis, Indiana Area

Developed internal and external knowledge base articles, presentations, and best practices for Customer Interaction Center SoftwareResolved emergency issues for highly escalated, top tier customers

Indianapolis, Indiana Area

Support Systems Engineer - Recorder Team Worked closely with customers, development, and management teams to develop solutions for: VOIP/Telephony issues, SQL Server performance/migrations, CIC specific CRM applications - Interaction Recorder, Optimizer, Feedback, Quality Manager, Reporter, and Analyzer(keyword spotting)

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: Purdue Marketing Association Alpha Kappa Lambda Fraternity Boy Scout

Education record