Dillon F. Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Berkeley Heights, New Jersey, United States

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• Contracted with Deloitte to consult and train with a major retailer to insuring proper understanding of new technology advancements in relation to cash flow and accounting procedures.• Ensure new technology is installed and configured correctly to enable the store to be successful.• Utilize Zoom and other meeting technologies to lead virtual pre-onboarding calls and training sessions.

• Understand and consult on the development of multiple projects including Marriott International expectations.• Conduct the Brand Standard Audit to evaluate implementation of new Brand Standards and Brand Training• Exercise high level of judgment in evaluating operational and service encounters in accordance to Quality Assurance standards. • Built rapport quickly with property level management teams to successfully consult on areas of opportunity.• Attend and contribute to team meetings and conference calls on a regular basis as well as client meetings.• Consulted with higher level management to improve evaluation procedures for consistency.• Consulted on training for three separate retailers in multiple segments, insuring proper understanding of new technologyadvancements in relation to cash flow and accounting procedures.

Short Hills, Nj

• Monitor Guest Satisfaction feedback through S.A.L.T. System.• Supervision and Coordination of Valet and Bellman staff members to ensure best customer experience.• Establish relationships with local restaurants and attractions.• Coordination of hotel and local transportation services.• Creation of new organization and customer care standards for Concierge Desk.• Train all staff on Concierge Desk operations, including newly created standards.• Ensure local area information is clear and organized for front office staff to utilize in Concierge absence.• Handle all requests regarding transportation, local area information, directions, and special amenity requests.

Greater New York City Area

• Monitor guest satisfaction feedback and ensure guest requests were handled in a timely manner.• Establish relationships with local restaurants and service providers.• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as continue to grow their knowledge of the local area. • Monitor and ensure all guest inquiries are handled in a quickly and professionally.

Greater New York City Area

• Perform check-in and check-out duties and settled bills and special rates for companies and conventions.• Provide customer service in order for guests to experience the best possible stay while visiting New York City. • Handle a plethora of phone calls daily relating to hotel services and local activities.• Work with all departments to ensure guest requests were handled in a timely manner.• Provide insight into local attractions and transportation for guests to utilize while in New York City.

Providence, Rhode Island Area

• Helping guests check in and out• Creating reservations by phone or walk-in• Providing point of interest information to guests upon request• Making keys and assigning rooms per quest requests • Creating credit card balancing reports• Counting the cash drawer and safety deposit box at the beginning and end of shift• Preparing daily shift paperwork to ensure guest safety and efficiency of front desk• Organizing hotel shuttle schedule • Creating daily revenue reports• Valeting cars as needed and organizing the Valet payments in the computer system• E-mailing daily reports to local and parent company staff members

Maplewood, Nj

• Received orders from customer and checked out while handling cash.• Drove delivery car to provide customers with the orders.• Proceeded to work while finishing Bachelor degree.

Mcnulty Hall

• Enforced on campus rules and regulations• Developed programs and community service opportunities for residents• Assisted Residents with conflict coaching and other issues• Worked closely with the resident director and the graduate assistant as part of the McNulty Hall leadership team• Worked closely with scheduling the buildings On Call schedule for the school year• Provided training sessions for a staff of nine resident assistants throughout the year•Works closely with staff to resolve tensions with each other during the year.

• Enforced on campus rules and regulations• Developed programs and community service opportunities for residents• Assisted Residents with conflict coaching and other issues

Johnson & Wales University

- Leader with an Admission Event program called Career Explorations - Supervised a group of 15-20 teenagers over 3 days during the summer term. - Promoted campus amenities and growth opportunities to potential students. - Provided campus tours of both Business and Culinary Campus areas and opportunities to parents and students.

Providence, Rhode Island Area

• Checking in and checking out guests. Revise billing issues and special rates for in coming companies and conventions.• Performed above and beyond customer service satisfaction. As far as making sure guests received their proper request• Answered over 200+ phone calls per day relating to the hotel and surrounding area.• Team work. All departments must work together to provide satisfactory service for all guestsnot just elite members.

Hotel And Lodging Management, Bachelor Of Science In Hotel And Lodging Management

Activities and Societies: • Collegiate Ambassador Team, Tour Guide, 09/2012 - 05/2014 • Johnson and Wales Hospitality Leadership.

Education record

Activities and Societies: Excelsior Singers Honors Choir, Cougar Marching Band