Dillon Chan Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Manage US product demand and roadmap prioritization by working closely with multiple stakeholders both internal and external. Incorporate requirements for lifecycle support, compliance, and service quality using agile methodologies ensuring vision for E&H Systems are delivered• Deliver training and technical support to the E&H teams such that new and existing technology is transitioned effectively to BAU• Drive the adoption of new technology within the team to ensure higher levels of self-service capacity• Partner with BEIS Business Manager to define business processes and best practices for E&H• Planning and delivery of E&H Process Improvement and Technology projects• Work with E&H Technology vendors and Barclays Supplier Management to ensure compliance with Barclays Third Party Service Provider Policy and to resolve issues and drive value from these relationships• Manage one direct report and lead the E&H Technology Champions working group• Preparation of ad hoc Management Information reports for E&H• Produce User Manuals, Quick Reference Guides, Release Notes, Procedures and FAQ documentation• Manage communications with users at all levels globally. Working with virtual teams, senior management, subject matter experts, IT teams and project teams effectively• Act as an ambassador for the Events & Hospitality teams

New York, Ny, Us

Event Management• Collaborate with multiple teams to plan and execute integrated approach to industry conferences (100-3,000 attendees), client and employee events within Equity Research, Fixed Income and Banking divisions; Sporting and Hospitality events (50-14,000 attendees); philanthropic, sponsorship, receptions and dinners• Manage all logistical aspects of conferences and client/employee related events, including comprehensive event budget management and analysis, contract negotiation, agenda development, speaker recruitment, vendor/venue relationships, research and implement new event opportunities and event comparison analysis, design creative materials/invitations, brand consistency and post event review• Ensure all policies and procedures adhere to (GDPR, FINRA 2242, compliance, security, vendor negotiation, data management, best practices and event execution)Technology Specialist• Manage US product demand and roadmap prioritization by working closely with multiple stakeholders. Incorporate requirements for lifecycle support, compliance, and service quality using agile methodologies• Mitigate risks by implementing established procedures, identifying key errors and demonstrating strong ethical behavior• Collaborate with global counterparts to identify and resolve issues and to coordinate system requirements• Partner with global counterparts on new technology initiatives, UAT testing, and implementations while ensuring delivered products meet defined business requirements and are of high-quality standards• Report on project progress including issues and risks to US stakeholders and management• Resolve conflicts and issues effectively while negotiating the scope and approach. Acts as liaison between appropriate US stakeholders• Understand and translate cross-functional dependencies into actionable plans. Track and report all inter-dependencies between multiple initiatives and projects

New York, Ny, Us

New York, Ny, Us

San Bruno, Ca, Us

• Established a YouTube channel with over 1.6 million views annually.• Planned, capture, edit and produce original videos and audio contents.• Executed social media marketing and engagements though multiple platforms (Facebook, Instagram, LinkedIn and Twitter).• Built, cultivate and maintain relationships with industry professionals.

Us

• Managed events ranging from intimate dinners to mid-scale conferences with 1,000 attendees• Advised internal business hosts and senior-level executives on maximizing event opportunities• Fostered communication with vendors to promote positive working relationships• Obtained needed resources by strategically negotiating with stakeholders and outside suppliers

New York, New York, Us

• Ensured communication established throughout Pfizer were effectively providing employees with timely information• Sponsored and publicized charitable volunteered opportunities, scholarships, and third-party organizations• Prepared and analyzed annual budgets and forecasted for Rewards and Recognition, Cost Improvement, QAR Free, Excellence in Manufacturing and Brooklyn's Contribution spending

Uxbridge, West London, Gb

• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters• Collaborated with curriculum coordinator on annual updates of staff handbook• Directed job fairs to bring in local talent for long term and seasonal positions• Supported HR functions with emphasis on record keeping, data entry and general HR tasks• Maintained human resources information system and kept employee files up to date and accurate• Completed background and reference checks to facilitate hiring and onboarding of employees• Addressed and resolved general payroll-related inquires

New York, Ny, Us

• Supervised and trained clerical assistants• Maintained online information web portal and managed updates on Blackboard Online and students’ academic records• Advised students with academic program planning utilizing cross-off requirement and transcript documents• Resolved problems, improved operations and provided exceptional service• Used critical thinking to break down problems, evaluate solutions and make decisions• Worked flexible hours; night, weekend, and holiday shifts• Carried out day-day-day duties accurately and efficiently

Bachelors, Business Administration, Office Systems Management

Certificate, Software Management Program