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Experienced IT Systems Administrator and Cybersecurity Specialist with over 5 years of expertise in troubleshooting, supporting, and managing diverse IT environments. Known for my exceptional problem-solving skills and a collaborative approach, I have successfully delivered secure solutions to complex challenges. With a passion for staying up-to-date with the latest technologies, I am able to quickly grasp new concepts and adapt to evolving industry trends. I am driven by a constant thirst for learning and remain committed to delivering measurable results that align with organizational objectives.
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System EngineerAftra Retirement FundUnited States -
Senior System EngineerAftra Retirement Fund Mar 2024 - PresentNew York, New York, Us -
System EngineerAftra Retirement Fund May 2022 - Mar 2024New York, New York, Us-Spearheaded the development and implementation of a new, scalable, and highly available virtual infrastructure, leveraging open-source solutions, resulting in a remarkable 75% reduction in hardware, licensing, and vendor support costs over a 5-year period.-Proactively managed major project schedules, ensuring timely completion by effectively communicating with team members and stakeholders to keep projects on track.-Took the initiative to initiate vendor outreach efforts to solicit potential solutions for various projects, collaborating closely with the CIO to secure approvals for quotes and drive projects forward.-Developed and presented an enhanced password policy proposal to senior management, incorporating industry-leading practices to strengthen security measures while improving usability, and successfully rolled out the new policy across the organization.-Championed cybersecurity initiatives, embedding a cybersecurity mindset within the IT team, emphasizing the importance of holistic cybersecurity practices beyond tool usage.-Advocated for team expansion to meet project demands, presenting a compelling proposal to senior management based on strategic and tactical organizational plans.-Successfully led the office and datacenter site firewall upgrade project, employing meticulous planning, stakeholder coordination, and proactive project oversight to achieve a seamless upgrade ahead of the current firewall subscription expiration, without encountering post-implementation issues.-Successfully implemented a new Mobile Device Management solution (Mosyle MDM) that enhanced device management, fortified device security, and yielded a remarkable 66% cost reduction in comparison to the previous solution.-Established a comprehensive documentation repository using BookStack, facilitating seamless knowledge sharing among colleagues and enhancing end-user support through user-friendly self-service guides. -
System AdministratorIrving Harvey Jun 2021 - May 2022-Delivered expert technical guidance and insights to the executive team, enabling informed decision-making regarding infrastructure and system changes aligned with business objectives.-In the initial month, performed an extensive nmap scan of the existing infrastructure environment, identifed assets and vulnerabilities, and successfully patched and mitigated critical vulnerabilities to ensure immediate security enhancement.-Revitalized and transformed the existing infrastructure by leveraging open-source solutions and seamlessly integrating secure infrastructure design principles throughout the entire process.-Enhanced and optimized the company’s data backup process using TrueNAS, establishing a robust framework encompassing multiple on-site and off-site backups, as well as implementing automated backup verification.-Led the successful office relocation project, spearheading the design and implementation of a secure infrastructure from scratch, and achieving an accelerated timeline by effectively allocating resources at each stage of the project.-Leveraged the office relocation opprotunity to enhance physical security measures by deploying modern network security cameras, implementing NFC-based physical access control, and introducing Yubikey as the NFC keys for improved, secure access management. -Implemented a company-wide directive establishing Yubikey as the preferred multi-factor authentication (MFA) method whenever feasible, including the creation of comprehensive documentation on Yubikey usage and conducting user training sessions to educate employees on the significance of MFA.-Conducted a comprehensive audit of all online company accounts and implemented standardized security settings across the board, enabling multi-factor authentication (MFA), and leveraging Google Single Sign-On (SSO) whenever applicable.-Produced informative documentation guides and conducted user education initiatives on email phishing and social engineering awareness. -
Helpdesk Field TechnicianCity University Of New York-College Of Staten Island Aug 2018 - May 2021Staten Island, Ny, Us -
It Support EngineerCadrenet, Inc Aug 2017 - Jul 2018
Dillon Chan Skills
Dillon Chan Education Details
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Western Governors UniversityInformation Technology Management -
Western Governors UniversityCybersecurity And Information Assurance -
City University Of New York-College Of Staten IslandInformation Systems And Informatics
Frequently Asked Questions about Dillon Chan
What company does Dillon Chan work for?
Dillon Chan works for Aftra Retirement Fund
What is Dillon Chan's role at the current company?
Dillon Chan's current role is System Engineer.
What is Dillon Chan's email address?
Dillon Chan's email address is di****@****uny.edu
What schools did Dillon Chan attend?
Dillon Chan attended Western Governors University, Western Governors University, City University Of New York-College Of Staten Island.
What skills is Dillon Chan known for?
Dillon Chan has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Translation, Esxi, Pfsense, Windows, Linux, Freenas, It Hardware Support, Technical Support.
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