Dillon Downey Email & Phone Number

Portland, Oregon Area

• Coach and counsel a team of up to 8• Coordinate with multiple departments to ensure projects are complete• Supervise the support queue of client requests• Train and mentor new employees • Assist hiring team in interviews• Provide management with weekly reports• Report bugs and user stories to development team• Complete client requests and handle escalations• Work with multiple technologies and the company’s proprietary platform

Portland, Oregon Area

• Communicate with clients through email and phone calls• Complete requests ranging from training, debugging, and front end developing • Utilize HTML, CSS, LESS, Json, jQuery, and JavaScript• Keep organized with a ticketing system, gsuite, outlook, Trello, and Azure Dev Ops• Work within Dealer Spike’s proprietary platform• Troubleshoot website issues through wikis, internet surfing, asking coworkers, and escalating to management if necessary• Strive for a 24 hour turnaround on client requests

Portland, Oregon Area

Internship to research, design, and develop website to host ReBoot Northwest Career Link documents while modernizing, updating, and digitizing content.• Communicate and collaborate directly with RebootNW staff• Family Educational Rights and Privacy Act (FERPA) compliant

Rohnert Park, Ca 95476

• Oversaw 9 San Francisco North Bay GNC managers• Inspired clients and created a tailored experience through consistent and effective communication• Reduced known losses and lowered shrink % to sales $'s to less than 0.14% for 2012 and 2013• Increased sales plan for 2012 and 2013 to 112.01% and 114.81%• Beat Last Year(BLY) by +20% for 3+ years in two different GNC locations• Ranked 4th out of 30 stores in my region for 2013 during a year my region ranked #1 in the company• Coordinated and oversaw additional stores during management transitions

San Rafael, Ca 95476

• Developed a new and poor performing location to be cash-flow positive• Accountable for store’s overall success from staff supervision to day-to-day operations and sales. • Hired, trained, managed, and motivated all new sales associates• Scheduled and budgeted store employee hours, staffed size varying between 3 – 5 on average. • Exceeded store standards and corporate compliance. • Organized, maintained, and inventoried store products• Met and exceeded sales goals through product knowledge, training, and customer service • Promoted to Store Manager after over three years service with GNC

• Excelled at consistently meeting sales goals • Operated Oliver Point of Sales (POS) System• Reported to Store Manager, prior to being promoted to Store Manager in 2011• Trusted Key Holder for the store, which made me vital to the store’s operations from open to close• Provided superior customer service from cash handling to internal and external communications• Maintained stores inventory through stocking shipment and monitoring store appearance

Solvang, Ca

• Welcomed back to work during Winter 2006 and Summer 2007• Provided AAA 4 diamond quality dinning experience• Proficient at multi-tasking

Solvang, Ca

• Greeted arriving guests, assisted with luggage, and provided room service• Suggested local adventures and hot spots• Provided AAA Four Diamond Hotel customer experience

Associate Of Arts And Sciences (A.A.S.), Computer And Information Sciences, General

Reboot Northwest Career Exploration/Awareness 2 Week Course, Certificate Of Completion

Activities and Societies: • Volunteered to update, format, and digitize the RebootNW Career Link binder and class website used.

Software & Web Engineering, Dog Tags

Dev Bootcamp is a 19-week curriculum (nine week part-time remote + nine week on-campus immersive + one week optional career prep) focusing.

Computer Science

General Education