Dillon Finger work email
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Dillon Finger personal email
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Throughout my career at Amazon, I have focused on becoming a leader who sets the example and doesn’t hesitate to take action. This has allowed me to keep my team organized and ensure we’re all on the same page and contributing equally. I am an expert at planning large-scale projects aligned with organizational goals while managing numerous concurrent cross-functional projects and guiding large teams autonomously. As I move forward in my career journey, I am dedicated to leveraging my deep understanding of design-and-build approaches across technical designs, network topologies, IT system services, and various industry technologies.A few of my highlights include:⭐ Oversaw 5 direct reports managing Amazon’s $2M global multiyear office IT migration plan with 8 - 15 concurrent projects across 500 offices/sites.⭐ Managed Amazon’s infrastructure readiness programs, rolling out hardware upgrades at 140 sites internationally. ⭐ Became an expert at mitigating resources and procurement shortages caused by COVID-19. ⭐ Launched 30 specialty sites and all Seattle projects, led the delivery of IT infrastructure projects across new corporate site locations in North, Central, and South America.In addition to my professional accomplishments, I work with the Austin LGBT Chamber of Commerce.Skills & Expertise:$3.5M+ Project Budgets | 15+ Concurrent Project Management | 15+ Stakeholder Management | Information & Communication Technologies | Agile Project Management | Implementations | Project Data & Status Reports | Technical/Business Acumen | Technical Consultant | Client Point of Contact | Customer Experience | Strategic & Organizational Goal Setting | Risk Management | Vendor Communication | Procurement | Resources Management | Business Requirements | Technical Requirements | Workflow Design | Strategic Planning | Scrum | Capacity Building | Infrastructure Operations | Root Cause Analysis | Data Analysis | Business Analysis | Team Leadership | Staff Development | Culture Driver | Construction Project Management
Empath Realty
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Part OwnerEmpath Realty Mar 2020 - PresentI partner and work with other Real Estate Investors to evaluate, acquire, and/or invest in high-quality rental, residential, and commercial properties. I am primarily responsible for overseeing construction work at properties that are under renovation.We manage a team of experts who specializes in helping property owners sell their house fast. We often buy with cash regardless of condition, equity, or situation. We work closely with future homeowners to find the home of their dreams. We offer Owner Financed Home and many other options, even to those with less than perfect or no credit.
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Technical Program ManagerAmazon Apr 2021 - Jun 2023Seattle, Wa, UsOversee a 5-person Technical Program Management team globally while managing 15-20 stakeholders on a project, including vendors, facility team members, local IT, and internal team partners.*Monitor and direct scheduling for 8-15 concurrent projects with 300K-500K labor hours each.*Led the migration strategy to remove services from the corporate network in offices worldwide, lining up global projects for the next 24 months. *Migrated a customer service site outside of the original plan, providing critical feedback to facilitate future adjustments to the process.*Mitigated issues with the supply chain for servers and other hardware that delayed sites up to 16 weeks, readjusting schedules between locations to keep projects moving forward as quickly as possible. -
Corporate Infrastructure Build TpmAmazon Nov 2019 - Apr 2021Seattle, Wa, UsLaunched specialty sites and all Seattle projects, managing the delivery of IT infrastructure projects across new corporate site locations in North, Central, and South America. *Launched 30 new buildings over 18 months, adding 14K in headcount and 2.2M sq ft, including corporate offices, movie studios, and robotics manufacturing. *Achieved an average cost savings of $45K per site launched (~$16.5MM in savings across the 368 sites in 2020).*Led and managed all site launches, expansions, and decommissions for Amazon HQ1 in Puget Sound Area from 500 seat builds to 5000-person office towers, supporting other Technical Program Manager (TPMs) working on adjacent projects.*Oversaw 8-12 concurrent projects with budgets up to $3.5M, working with internal and vendor teams and 12+ stakeholders per project with timelines from 2-18 months.
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It Deployment Program ManagerAmazon Aug 2017 - Nov 2019Seattle, Wa, UsManaged IT infrastructure installation/setup work at 15+ active fulfillment center launches across 4 separate builds throughout the US, as well as other IT projects in existing facilities.*Standardized and documented the deployment process and working with stakeholders to automate pieces of the project plan.*Saved ~2.7M across site launches in 2019 and $12.5M across launches planned for 2020 by identifying waste in the deployment of network cabling at the delivery stations in the US.*Gained approval to adjust the cabling standard to save ~ $50K.*Managed 18+ facility’s launches for Pickup, working largely with delivery stations, and the scaling from 50 launches in a year to 350+ the next year.
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Product ManagerAmazon Nov 2016 - Aug 2017Seattle, Wa, UsBrought on to drive the system launch of a new SaaS solution used to track 5K+ ongoing projects supporting 3K+ users.*Researched and tested 15 tools, matched scopes of work, and got the contract with Clarity PPM. *Training key 1K+ Ops Tech IT stakeholders on PMO systems functionality to develop and maintain training/job aids. *Implemented a new tool to facilitate resource capacity planning and forecasting, allowing delivery teams to plan ahead for resources required.*Revamped the PMO processes to define and automate them in the tool, improving deliverable timelines.
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Program ManagerAmazon Dec 2014 - Nov 2016Seattle, Wa, UsDeveloped a ~8 team of people responsible for metrics reporting and quality assurance work, identifying problems and escalating them with the appropriate technical teams.*Developed new systems/processes and improved tools and reporting software bugs by collaborating cross-functionally with QA, SDEs, UX Designers, and Technical Program Managers.*Improved the accuracy of the store by supporting the testing of new technologies and providing analysis on these items.*Scaled our team from 4 to 20+ staff to prepare for the launch while assisting with various operational tasks, including capacity planning, scheduling, purchasing of equipment, quality assurance, and other related duties.
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It Project EngineerAmazon Feb 2014 - Dec 2014Seattle, Wa, Us• Worked on launching a new 1+ million sq. foot fulfillment center in DuPont implementing Kiva Robotic systems• Managed contractors to set up necessary IT infrastructure, electrical systems, data connections, etc.• Worked with vendors and buyers to get quotes and submit PO’s to order several million dollars of IT equipment for the new site launch• Monitored the IT budget and worked with shippers/suppliers to ensure all equipment was received by the needed date and worked to escalate issues and find alternative options when problems arose• Created IT support documentation and provided best practices to assist with other new site launches • Managed IT inventory and received/configured/audited IT equipment including working with vendors to send equipment out for RMA as needed• Worked with project/start up manager to ensure all deadlines were met and that the build out ran on scheduled and in accordance with company standards• Coordinated with other vendors to install and setup their equipment in the FC for testing and research of new technologies• Setup and deployed all IT equipment needed at the facility, updated inventory systems to track all IT assets• Installed configured and managed switches, PDU’s, UPS’s, network printers, servers, etc.• Was part of the metrics team and created weekly metric reports for all Amazon FC's in NA and the EU to provide to senior IT management
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It Support EngineerAmazon Oct 2012 - Jul 2013Seattle, Wa, Us• Provided phone/email/chat support to users working in the VCC with hardware/software issues along with working with service providers on networking issues• Worked with HR/Legal team to create a SOP to manage equipment returns for terminations • Coordinated with other internal departments assisting with and traveling to NHO’s in other states along with looking at new venues that supported our requirements• Created documents to audit inventory at new hire events to confirm we had the equipment necessary to deploy to new associates and worked with other members of the IT team to start a contract with FBA for automated equipment deployment• Developed new SOP’s for IT troubleshooting along with equipment tracking, auditing and refurbishing• Provide on call support for new associates to confirm they can get connected when setting up their equipment at home after the NHO• Worked with vendors to get quotes and placed orders for new IT equipment • Used ticketing system to manage and organize service requests and other projects/investigations/tasks• Worked with operations and project managers to go over best practices/areas of improvement in the US VCC to look at changes that could be made as they were looking at opening additional VCC sites in other countries• Managed the inventory of IT equipment and helped with the set-up/take down and relocation of this equipment• Reduced spending on shipping costs by improving our process and finding better shipping methods/procedures• Created a new method to track equipment returns from terminated employees and worked with other departments to help retrieve equipment that has not been returned (valued at over $100,000)
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Senior Customer Service RepresentativeAmazon Sep 2011 - Oct 2012Seattle, Wa, Us• Transferred to a new customer service site to help train new CSA’s and leads from the best practices and procedure I had learned while working at GFK2 during the expansion of AmazonWireless• Worked with operations to give feedback/suggestions to improve the AmazonWireless OU and make changes to the website to improve the customer experience• Provided support to peers in AmazonWireless as an escalation path when issues arose• Worked with call centers at GFK1/GFK2/PSC1/VCC to help unify the communication that was sent out to associates working with AmazonWireless regarding updates to the website, policy changes, etc. • Participated in several focus groups to improve processes including working to reduce hold times for CSA's and collecting feedback to improve/update our internal tools• Worked with users to troubleshoot/resolve minor IT issues that came up and assisted with transitioning to a new OS along with provided trainings to associates and collected feedback to create a smooth transition as all CS sites were switching to a new OS• Provided support to new seasonal associates by answering questions they had and roving around the facility to resolve any questions/problems• Answered phone calls/sent emails about ordering and troubleshooting problems on AmazonWireless website
Dillon Finger Skills
Dillon Finger Education Details
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Seattle Central CollegeBusiness Administration
Frequently Asked Questions about Dillon Finger
What company does Dillon Finger work for?
Dillon Finger works for Empath Realty
What is Dillon Finger's role at the current company?
Dillon Finger's current role is Technical Program Manager.
What is Dillon Finger's email address?
Dillon Finger's email address is fi****@****zon.com
What is Dillon Finger's direct phone number?
Dillon Finger's direct phone number is +1 206-266*****
What schools did Dillon Finger attend?
Dillon Finger attended Seattle Central College.
What are some of Dillon Finger's interests?
Dillon Finger has interest in Social Services, Children, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Dillon Finger known for?
Dillon Finger has skills like Troubleshooting, Customer Service, Management, Networking, Call Centers, Microsoft Office, Leadership, Technical Support, Windows 7, Outlook, Windows, Computer Hardware.
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