Dillon Finger Email & Phone Number

I partner and work with other Real Estate Investors to evaluate, acquire, and/or invest in high-quality rental, residential, and commercial properties. I am primarily responsible for overseeing construction work at properties that are under renovation.We manage a team of experts who specializes in helping property owners sell their house fast. We often buy.

Seattle, WA, US

Oversee a 5-person Technical Program Management team globally while managing 15-20 stakeholders on a project, including vendors, facility team members, local IT, and internal team partners.*Monitor and direct scheduling for 8-15 concurrent projects with 300K-500K labor hours each.*Led the migration strategy to remove services from the corporate network in.

Seattle, WA, US

Launched specialty sites and all Seattle projects, managing the delivery of IT infrastructure projects across new corporate site locations in North, Central, and South America. *Launched 30 new buildings over 18 months, adding 14K in headcount and 2.2M sq ft, including corporate offices, movie studios, and robotics manufacturing. *Achieved an average cost.

Seattle, WA, US

Managed IT infrastructure installation/setup work at 15+ active fulfillment center launches across 4 separate builds throughout the US, as well as other IT projects in existing facilities.*Standardized and documented the deployment process and working with stakeholders to automate pieces of the project plan.*Saved ~2.7M across site launches in 2019 and.

Seattle, WA, US

Brought on to drive the system launch of a new SaaS solution used to track 5K+ ongoing projects supporting 3K+ users.*Researched and tested 15 tools, matched scopes of work, and got the contract with Clarity PPM. *Training key 1K+ Ops Tech IT stakeholders on PMO systems functionality to develop and maintain training/job aids. *Implemented a new tool to.

Seattle, WA, US

Developed a ~8 team of people responsible for metrics reporting and quality assurance work, identifying problems and escalating them with the appropriate technical teams.*Developed new systems/processes and improved tools and reporting software bugs by collaborating cross-functionally with QA, SDEs, UX Designers, and Technical Program Managers.*Improved.

Seattle, WA, US

• Worked on launching a new 1+ million sq. foot fulfillment center in DuPont implementing Kiva Robotic systems
• Managed contractors to set up necessary IT infrastructure, electrical systems, data connections, etc.
• Worked with vendors and buyers to get quotes and submit PO’s to order several million dollars of IT equipment for the new site launch
• Monitored the IT budget and worked with shippers/suppliers to ensure all equipment was received by the needed date and worked to escalate issues and find alternative options when problems arose
• Created IT support documentation and provided best practices to assist with other new site launches
• Managed IT inventory and received/configured/audited IT equipment including working with vendors to send equipment out for RMA as needed

Seattle, WA, US

• Provided phone/email/chat support to users working in the VCC with hardware/software issues along with working with service providers on networking issues
• Worked with HR/Legal team to create a SOP to manage equipment returns for terminations
• Coordinated with other internal departments assisting with and traveling to NHO’s in other states along with looking at new venues that supported our requirements
• Created documents to audit inventory at new hire events to confirm we had the equipment necessary to deploy to new associates and worked with other members of the IT team to start a contract with FBA for automated.
• Developed new SOP’s for IT troubleshooting along with equipment tracking, auditing and refurbishing
• Provide on call support for new associates to confirm they can get connected when setting up their equipment at home after the NHO

Seattle, WA, US

• Transferred to a new customer service site to help train new CSA’s and leads from the best practices and procedure I had learned while working at GFK2 during the expansion of AmazonWireless
• Worked with operations to give feedback/suggestions to improve the AmazonWireless OU and make changes to the website to improve the customer experience
• Provided support to peers in AmazonWireless as an escalation path when issues arose
• Worked with call centers at GFK1/GFK2/PSC1/VCC to help unify the communication that was sent out to associates working with AmazonWireless regarding updates to the website, policy changes, etc.
• Participated in several focus groups to improve processes including working to reduce hold times for CSA's and collecting feedback to improve/update our internal tools
• Worked with users to troubleshoot/resolve minor IT issues that came up and assisted with transitioning to a new OS along with provided trainings to associates and collected feedback to create a smooth transition as all.