Dillon Hicks Email & Phone Number

Stillwater Oklahoma

• Monitored network operations using all applicable NOC network and systems management tools, utilizing Trello for ticket documentation.
• Conducted technical research for network upgrades and other components such as radio frequency interference mitigation and radio frequency planning/mapping, network security, and link path analysis.
• Programmed MikroTik routers and switches for network deployment, designing layouts for new hardware and assisting in making changes to the existing layout.
• Coordinated with Tier 1 and Tier 2 technical support specialists to guide and assist customers with more difficult technical issues requiring a greater level of personalized care.

Stillwater Oklahoma

Stillwater, Oklahoma

Contract workInstalling a wide range of electronic devices for HelloTech customers! -Computer support / virus removal, and software troubleshooting -Helping customers learn new devices -Setup home WiFi networks-Smart phone troubleshooting / repair

Stillwater, OK

• Supervised a team of 15 repair technicians, developed a training program for prospective and new employees, and trained incoming repair technicians on best practices of repairing electronics. Apple products iPhone.
• Organized and audited the new parts inventory three times a year for more efficient retrieval and ordering and taught best practices to inventory workers to keep better track of parts.
• Documented all work conducted while maintaining a clean, safe, and organized work area in accordance with department policies.

Cushing, OK

• Responsible for daily repair, maintenance, troubleshooting, preventative maintenance, and start-up of natural gas compressors at customer locations at scheduled and unscheduled times.
• Repaired and maintained equipment on 350 small block engines and compressors and conducted Altronic panel wiring and programming engine stop codes.
• Conducted saltwater disposal and meter repair, Kimray rebuilding and maintenance, plumbing in gas meters, Polly pipe welding, and pump jack maintenance and repairs.
• Conducted oil and gas readings, line pressure, and gauging.

High School

Diesel Mechanics Technology/Technician