• Monitored network operations using all applicable NOC network and systems management tools, utilizing Trello for ticket documentation.• Conducted technical research for network upgrades and other components such as radio frequency interference mitigation and radio frequency planning/mapping, network security, and link path analysis.• Programmed MikroTik routers and switches for network deployment, designing layouts for new hardware and assisting in making changes to the existing layout.• Coordinated with Tier 1 and Tier 2 technical support specialists to guide and assist customers with more difficult technical issues requiring a greater level of personalized care.

Contract workInstalling a wide range of electronic devices for HelloTech customers! -Computer support / virus removal, and software troubleshooting -Helping customers learn new devices -Setup home WiFi networks-Smart phone troubleshooting / repair

• Supervised a team of 15 repair technicians, developed a training program for prospective and new employees, and trained incoming repair technicians on best practices of repairing electronics. Apple products iPhone, iPad, Macbook / Google products Chromebook, Android / Windows Surface• Organized and audited the new parts inventory three times a year for more efficient retrieval and ordering and taught best practices to inventory workers to keep better track of parts.• Documented all work conducted while maintaining a clean, safe, and organized work area in accordance with department policies.

• Responsible for daily repair, maintenance, troubleshooting, preventative maintenance, and start-up of natural gas compressors at customer locations at scheduled and unscheduled times.• Repaired and maintained equipment on 350 small block engines and compressors and conducted Altronic panel wiring and programming engine stop codes.• Conducted saltwater disposal and meter repair, Kimray rebuilding and maintenance, plumbing in gas meters, Polly pipe welding, and pump jack maintenance and repairs.• Conducted oil and gas readings, line pressure, and gauging.