Dillon Harnden-Shea Email & Phone Number

Responsible for building a ground up world class channel sales enablement, channel marketing, and channel operations strategy for the B2B channel for the Dolby Voice and Dolby Conference Phone Products.Building sales and marketing programs, training curriculum, sales and support tools, and all learning content.Delivering onsite or remote training, sales demo support, and maintaining channel programs worldwide.Focusing on scalable solutions that would support thousands of resellers, service providers, and distributors globally.Sourcing, implementing, and ongoing management of reseller partner website voicepartner.dolby.com and all training and assets provided by it.Building and managing channel reseller programs including Deal Registration, MDF, Not-for-Resale, and partner tiering programs.

In charge of employee training at a flagship location. Facilitated and oversaw new hire training, ongoing employee training, and job role training. Facilitated Genius Bar training curriculums for new technicians and proctored their certifications. Created and delivered daily keynotes for staff meetings. Over 1200 hours of group facilitation experience.Over 1000 Keynotes created for meetings.

Managed and delivered over 100 appointments a week in a fast paced environment focusing on customer experience. Handled device troubleshooting and repairs for all consumer Apple products. Used advanced customer service skills to deliver exceptional customer experiences in challenging situations. Acted as a mentor to lead new team initiatives and model behaviors.

Managed and delivered over 140 appointments a week based in mobile Apple products. Repaired customer relationships and their products through empathy and teaching. Acted as a mentor to lead new team initiatives and model behaviors.

San Francisco

Acted as a brand ambassador and sales in a fast paced environment with an international clientele. Maintained or outpaced store goals and metrics on a consistent basis. Acted as a mentor to teach and develop new and existing employees.