• Proficiently handled guest arrivals and departures, utilizing hotel management software OPERA system effectively, to ensure smooth and quick check-in and check-out process for all guests, resulting in high customer satisfaction and loyalty.• Provided exceptional customer services, demonstrating strong interpersonal skills to foster positive guest relationships.• Assisted guests with an array of inquiries and proactively communicated with guests to anticipate their needs, enhancing their overall stay experience. • Promoted and up-sold hotel amenities and services, contributing to increased revenue and guest enjoyment.

- Performed prep work for periodic review screenings: Conducted comprehensive screenings of high and highest-risk portfolios using advanced tools such as Dow Jones Factiva, Namecheck system, and Google. - Efficiently identified key stakeholders associated with these accounts and screened relevant parties as per the bank's internal screening guidelines, achieving an average KPI exceedance of 30%. - Identified and assessed potential risks by applying comprehensive compliance frameworks, which ensured strict adherence to regulatory standards. - Conducted Quality Assurance for Outsourced Screening: Audited and reviewed outsourced screening processes from a third-party vendor to ensure compliance with BJBS’s internal regulations and quality standards.- Effectively liaised with RMs to confirm and address potential/true hits identified, ensuring accurate and timely responses to compliance issues, and facilitating effective risk mitigation.

- Preparing and serving food and drinks to customers in quick and efficient manner- Accurately recording customers' orders- Provide friendly and professional customer service- Ensure overall neatness and cleanliness of the store- Stocking up of cakes, pastries, and ingredients

- Managing crowds during Chinese New Year period- Provide friendly and professional customer service- Handled customer queries and complaints - Ensured customers recorded safe entry