Dillon Norton Email & Phone Number

Portland, OR, US

Portland, OR, US

• Leading over 130 employees across 12+ departments at an entrepreneurial operation that totals over $30M in yearly sales.
• Leads Department Manager team to implement and track goals, including sales, labor, margin, waste, inventory, staff development, and other KPI’s.
• Partners with HR daily to track and manage interpersonal conflicts, attendance, conduct, and performance issues.
• Helped introduce new Operation department guidelines for store floaters, housekeeping, and receiving, resulting in labor savings, increased effectiveness, and stronger conditions.
• Rebuilt work safety culture in current store, resulting in on time trainings and a pilot theft deterrence program.
• Acting as Holiday Liaison for the company’s Holiday Task Force to help plan and ensure execution on operational priorities through collaboration with folks at Store Support and Store Leaders.

Seattle, WA, US

• Led over 30 employees at a stand-alone operation that totaled over $2M in yearly sales that resulted in seven straight quarters of double digit sales growth while reducing turnover from 120% to 43% in one year.
• Set the standard for building employee relationships in the district and led meetings to develop other SM’s in this area.
• Set the standard for retail merchandising and food safety in the district by implementing new planning routines and roles, resulting in retail sales growth for the district.
• Directly involved in training and developing employees, including promoting and training four Shift Supervisors to ASM’s to SM’s.
• Acted as the main point of contact for the District Manager when they were on vacation, including directly managing up to 3 locations at a time.

Seattle, WA, US

Woodside, CA, US

• Analyzed movies in order to code them via the Katch Media Genome, a breakthrough, interdisciplinary taxonomic approach to film and TV analysis, which allows capturing of empirical and experiential elements across all.
• Co-led the Screenwriting Discussion Group in which we built relationships, discussed screenwriting techniques, and collaborated to write a short Sci-Fi Comedy script.
• Co-hosted a Guest Speaker Event with Oscar nominated film editor Patrick J. Don Vito & director/writer Greg Borkman where we discussed various aspects of the film industry and their most recent film, Press Play.

• Set up and maintained a small salon business with my partner that had over $300K in combined retail and service sales between two stylists.
• Had full control over inventory, business accounts, retail sales, and cleanliness in salon.
• Helped schedule and check out clients and acted as the receptionist.

US

• Led over 100 employees in 12 departments at a stand-alone operation that totaled over $20M in yearly sales that resulted in single digit sales growth for two quarters.
• Instituted customer service as paramount to the operation resulting in Top 3 Customer Service score placement for the district.
• Controlled inventory and shrink through reducing out of stocks and best ordering practices.
• Developed employees to lead and work to the best of their ability through constant training, performance conversations, and action plans, resulting in three Assistant Store Directors becoming Store Directors.
• Focused on safety, controlling costs, inventory control, labor control, marketing and merchandising, finances, including payroll, and general operations of a grocery store.
• Prioritized and improved the overall customer experience of my operations.

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Interdisciplinary Studies, Film And Media Studies & Philosophy

High School Diploma