Provided solutions for project management, continuous improvement, and metric analysis as a member of the Continuous Improvement & Governance team within MetLife's Service Operations organization. Promoted process improvement, developed efficient data-driven metric reporting, and facilitated deep-dive analysis on operational platforms to isolate, identify, and propose solutions for recurring inefficiencies.

Designed and implemented software solutions for front end GUI applications in C++ and Java using object-oriented design patterns for a Red Hat operator workstation that managed and displayed data from external systems. Used CMMI Level 5 processes and configuration management to build and deliver software sets.