Dillon Young Email and Phone Number
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I am a career Customer Success professional with experience achieving 115%+ NRR via holistic and bespoke CS strategies at early to mid stage startups primarily.I have over 15 years of experience and have done extensive tours of duty in Technical Support, Training, and Implementations alongside CS more generally. I did Sales that one time, but don't like to talk about it. I specialize in building CS strategies from 0 to 1 with an eye toward customer growth. 8 years of my experience have been in leadership, having primarily served the FinTech and HR Technology industries.I seek to foster a mentality of cross-functional collaboration and a culture of customer-centricity and continuous improvement. I am passionate about employing forward-thinking approaches and have been a driving force in deploying technology and scalable strategies to increase margins.I help companies develop their customer success strategy and operations under the Customer Value Labs banner and I host a daily CS/GTM podcast via my media company Lifetime Value Media.
Lifetime Value Media
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Principal ConsultantCustomer Value Labs Jan 2024 - PresentPartnering with early stage companies on Customer Success strategies and operations.
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Founder & CeoLifetime Value Media 2023 - PresentLTV is both a media network and a services company, expanding its own creative properties while providing help with creative ideation and media production for other creators within the go-to-market arenas.
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Vice President, Customer SuccessMaxwell 2023 - 2023Denver, Colorado, UsAssessed departmental challenges and optimized data analysis processes through Salesforce and other Customer Relationship Management (CRM) tools. Conducted regular meetings to support marketing, sales, and product initiatives. Managed departmental financials, including forecasting and budgeting in collaboration with the finance team.Highlights of this role:- Promoted from Director, Customer Success to Vice President, Customer Success, attaining a 20% year-over-year increase in retention rates through client-focused strategies and proactive renewal planning.- Contributed to top-line revenue by augmenting revenues by 289%, producing more than $1.5M year-over-year. -
Director, Customer SuccessMaxwell 2022 - 2023Denver, Colorado, UsSupervised a team of six, comprising Customer Success Managers and Support Engineers/Analysts while managing a portfolio of 15 customers. Collaborated with cross-functional teams to streamline departmental operations and project execution through coordination of high-impact customer success strategies.Highlights of this role:- Designed and deployed a Prediction Tool to assess customer contract renewal probability during a market downturn, identifying $10M in at-risk revenue and successfully restructuring agreements to secure retention.- Improved adoption of additional products and services by employing modified customer engagement processes, maintaining a Net Revenue Retention (NRR) rate of 111%.- Directed a $10M Annual Recurring Revenue (ARR) portfolio, representing 40% of company ARR, with a 92% Gross Revenue Retention (GRR) rate while serving as a player-coach.
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Director, Strategic Accounts ManagementNomis Solutions 2021 - 2022San Francisco, California, UsFostered cross-functional collaboration and led a team of six, including Customer Strategic Account Managers, Business Analysts, and a Project Manager. Interacted with stakeholders to ensure alignment of customer needs with operational efficiencies.Highlights of this role:- Amplified Net Revenue Retention (NRR) by 23% within six months by introducing structured customer protocols, resulting in retention rates rising from 87% to 110%.- Guided the team in supporting $15M in Annual Recurring Revenue (ARR) and serving top 10 global banks and Fortune 100 companies by providing strategic leadership. -
Senior Manager, Customer SuccessThrive Trm 2020 - 2021Haddonfield, Nj, UsImplemented structured processes and KPI-driven methodologies to enhance team performance and customer engagement. Leveraged expert knowledge while training a team of seven, including Customer Success Managers, Customer Support Representatives, Team Leads, and a Support Manager.Highlight of this role:- Accomplished revenue growth of more than double year-over-year, through fostering expansion opportunities and enhancing customer relationships. -
Manager, Customer SuccessLoanlogics, Inc. 2016 - 2019Jacksonville, Fl, UsAdministered all operations linked with customer accounts in Annual Recurring Revenue (ARR) role as a Founding Member of the Customer Success (CS) group. Headed a team of four, employed robust processes, and coordinated cross-departmentally to assure top-notch customer service delivery.Highlights of this role:- Maintained an exceptional average Net Revenue Retention (NRR) rate of over 113% across the combined customer base while leading a successful team supporting over 100 accounts and $15M in Annual Recurring Revenue (ARR).- Designed the vision and playbook for the CS function, establishing foundational practices for organizational growth. -
Customer Success ManagerLoanlogics, Inc. 2015 - 2016Jacksonville, Fl, Us
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Account DirectorMondo 2014 - 2015New York, New York, Us -
Principal Customer Success ManagerApploi 2010 - 2013New York, Us
Dillon Young Skills
Dillon Young Education Details
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Full Sail UniversityMusic Business -
Full Sail UniversityAudio Engineering
Frequently Asked Questions about Dillon Young
What company does Dillon Young work for?
Dillon Young works for Lifetime Value Media
What is Dillon Young's role at the current company?
Dillon Young's current role is Lifetime Value Media | Customer Value Labs | Customer Success & Operations Leader.
What is Dillon Young's email address?
Dillon Young's email address is di****@****ail.com
What is Dillon Young's direct phone number?
Dillon Young's direct phone number is +121536*****
What schools did Dillon Young attend?
Dillon Young attended Full Sail University, Full Sail University.
What are some of Dillon Young's interests?
Dillon Young has interest in Comedy, Bicycles, Technology, Tattoos, Clichés, Road Trips, Music, The Great Outdoors, Classic Novels.
What skills is Dillon Young known for?
Dillon Young has skills like Sales, Management, Account Management, Strategy, Strategic Planning, Project Management, Marketing, Start Ups, Customer Service, Business Development, Salesforce.com, Recruiting.
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