Dillon Young Email & Phone Number

Partnering with early stage companies on Customer Success strategies and operations.

LTV is both a media network and a services company, expanding its own creative properties while providing help with creative ideation and media production for other creators within the go-to-market arenas.

Denver, Colorado, Us

Assessed departmental challenges and optimized data analysis processes through Salesforce and other Customer Relationship Management (CRM) tools. Conducted regular meetings to support marketing, sales, and product initiatives. Managed departmental financials, including forecasting and budgeting in collaboration with the finance team.Highlights of this role:- Promoted from Director, Customer Success to Vice President, Customer Success, attaining a 20% year-over-year increase in retention rates through client-focused strategies and proactive renewal planning.- Contributed to top-line revenue by augmenting revenues by 289%, producing more than $1.5M year-over-year.

Denver, Colorado, Us

Supervised a team of six, comprising Customer Success Managers and Support Engineers/Analysts while managing a portfolio of 15 customers. Collaborated with cross-functional teams to streamline departmental operations and project execution through coordination of high-impact customer success strategies.Highlights of this role:- Designed and deployed a Prediction Tool to assess customer contract renewal probability during a market downturn, identifying $10M in at-risk revenue and successfully restructuring agreements to secure retention.- Improved adoption of additional products and services by employing modified customer engagement processes, maintaining a Net Revenue Retention (NRR) rate of 111%.- Directed a $10M Annual Recurring Revenue (ARR) portfolio, representing 40% of company ARR, with a 92% Gross Revenue Retention (GRR) rate while serving as a player-coach.

San Francisco, California, Us

Fostered cross-functional collaboration and led a team of six, including Customer Strategic Account Managers, Business Analysts, and a Project Manager. Interacted with stakeholders to ensure alignment of customer needs with operational efficiencies.Highlights of this role:- Amplified Net Revenue Retention (NRR) by 23% within six months by introducing structured customer protocols, resulting in retention rates rising from 87% to 110%.- Guided the team in supporting $15M in Annual Recurring Revenue (ARR) and serving top 10 global banks and Fortune 100 companies by providing strategic leadership.

Haddonfield, Nj, Us

Implemented structured processes and KPI-driven methodologies to enhance team performance and customer engagement. Leveraged expert knowledge while training a team of seven, including Customer Success Managers, Customer Support Representatives, Team Leads, and a Support Manager.Highlight of this role:- Accomplished revenue growth of more than double year-over-year, through fostering expansion opportunities and enhancing customer relationships.

Jacksonville, Fl, Us

Administered all operations linked with customer accounts in Annual Recurring Revenue (ARR) role as a Founding Member of the Customer Success (CS) group. Headed a team of four, employed robust processes, and coordinated cross-departmentally to assure top-notch customer service delivery.Highlights of this role:- Maintained an exceptional average Net Revenue Retention (NRR) rate of over 113% across the combined customer base while leading a successful team supporting over 100 accounts and $15M in Annual Recurring Revenue (ARR).- Designed the vision and playbook for the CS function, establishing foundational practices for organizational growth.

Jacksonville, Fl, Us

New York, New York, Us

New York, Us

B.S., Music Business

A.S., Audio Engineering