Dillon Samuels Email & Phone Number

Charlotte, North Carolina, United States

• Utilized research methods in determination of outstanding balance, online research via insurance company portals, and telephone calls to organizations regarding claims status.• Professionally communicated with insurance resources by website, e-mail, telephone, and customer service departments.•Utilized and applied industry knowledge to research and resolve outstanding claims.•Accurately documented claim progress throughout the life of the claim corrections process until the claim can be re-filed.

Remote

• Provided quick service to new and existing customers with equipment selection.• Supported customer concerns with reservation changes and billing questions.• Served customers with rental rate quotes and earned new business through sales and cross-selling.• Directed high volume customer flow through transfer protocols.• Exceeded multiple daily metric expectations, including calls, reservations, and upsells.

Charlotte, North Carolina, United States

• Identified, referenced and applied insurance coverage and billing.• Answered incoming calls using proper telephone etiquette.• Scheduled patient appointments.• Performed all necessary paperwork including, patient charts, referrals, appointment cards, welcome packets and treatment plan forms.• Presented financial policies and arrangements accurately to patients.