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Dillon Sparks is listed as Principal Escalation Engineer at Citrix, a company with 10999 employees, based in Canton, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Dillon Sparks.
Dillon Sparks previously worked as Principal Escalation Engineer | Team Lead at Citrix and Lead Escalation Support Engineer at Citrix. Dillon Sparks studied at Florida Gulf Coast University.
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Insightful Team Leader with experience directing and improving operations through effectiveemployee motivational strategies and strong policy enforcement. Proficient in best practices,market trends and regulatory requirements of industry operations. Talented leader with analyticalapproach to business planning and day-to-day problem-solving Expertise:• Salesforce Reporting and Case CRM System• Team Leading / Management• Citrix Software Products: XenDesktop, Desktop-as-a-Service (DaaS), Secure Browser, Workspace Management, etc• Microsoft Office• Microsoft Operating Systems (Single and Multi-Session)• Support Key-Points-of-Interest (KPI's)• Call Center Operations• Support Center Operations• Technical Support and Customer Service
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Responsible for maintaining a personal backlog of Support cases, as well as facilitating case audits for team members, case assignments, Escalation points, training adjustments. Assisting Management with KPI adherence for the larger team of 15 individuals.
Support a large enterprise network of Customers that utilize Citrix Software for mission critical work functions. Extremely fast paced environment, where time-management skills are mandatory for efficient work functions.
Alpharetta, GA
Assist Citrix administrators of a vast variety of enterprise companies with Citrix Cloud offerings and support.
Florida, United States
Other employees you can reach at citrix.com. View company contacts for 10999 employees →
Linked Saml
Colleague at Citrix
Santa Barbara, California, United States, United States
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SM
Sandra Machiavello
Colleague at Citrix
Deerfield Beach, Florida, United States, United States
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LG
Lucio Galicia
Colleague at Citrix
Houston, Texas, United States, United States
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孙
孙庭强
Colleague at Citrix
Nanjing, Jiangsu, China, China
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VG
Vinodh Gopal
Colleague at Citrix
Bengaluru, Karnataka, India, India
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MS
Monil Shah
Colleague at Citrix
Sunnyvale, California, United States, United States
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BM
Bench3 Member
Colleague at Citrix
Bengaluru, Karnataka, India, India
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AW
Anna Wilkenson
Colleague at Citrix
Sacramento, California, United States, United States
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SB
Santhosh Bejjanki
Colleague at Citrix
Pompano Beach, Florida, United States, United States
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RV
Roopashree V
Colleague at Citrix
Bengaluru, Karnataka, India, India
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Quick answers generated from the profile data available on this page.
Dillon Sparks works for Citrix.
Dillon Sparks is listed as Principal Escalation Engineer at Citrix.
Dillon Sparks is based in Canton, Georgia, United States while working with Citrix.
Dillon Sparks has worked for Citrix, Vonage Business, and Advanced Tech Support.
Dillon Sparks's colleagues at Citrix include Linked Saml, Sandra Machiavello, Lucio Galicia, 孙庭强, and Vinodh Gopal.
You can use AeroLeads to view verified contact signals for Dillon Sparks at Citrix, including work email, phone, and LinkedIn data when available.
Dillon Sparks studied at Florida Gulf Coast University.
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