Steve Dillon Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Administrator & Team Assistant at Castlelake Aviation

Blackrock, County Dublin

Seasoned retail professional with over a decade's experience in this role leading the operational and financial objectives of a successful and profitable food business, The Wooden Spoon Cafe. Leading and training a passionate team in the daily pursuit of excellence through great food, speciality coffee and outstanding customer service. Key strengths include: proven ability to lead a diverse team by fostering a positive and collaborative work environment. Extensive experience delivering outstanding customer service in both food and book retail roles. Excellent communication skill set, both in person and in an administrative capacity. Creative problem solver with ability to multi-task. Reliable, resourceful and with proven track record in delivering success.

Santry

- Coordinated Store Operations for recent transition from Hughes and Hughes Bookstore to an Eason franchise store.- Responsible for organising a team to introduce new store layout, order new core list titles to fit new linears, order and install Eason stationery range and meet returns targets to supplier.- Leading a team by example to offer outstanding customer service and retail standards by combining a strong focus on customer needs with extensive product knowledge.- Driving sales on the shop floor while regulating spending to achieve weekly and monthly targets.- Responsible for ordering and replenishing of both new and core stock book titles and also non-book product including cards, stationery, toys and games, diaries and calendars.- Met all company returns targets to the supplier for Santry Store in 2012/2013. - Trained all staff on new Goods-In system and led inventory management with careful attention to detail. Santry store had most accurate stock take result in company in 2012 and 2013.- Responsible for pricing and stock control to maintain margin levels.- Trained all part-time staff on till function, special ordering, merchandising and high customer service levels- Responsible for coordinating local marketing including in-store promotions, readings, signings, junior events and a monthly book club.- Managed book events and signings at both 'Mountains to Sea' and 'Dalkey Book Festivals. - Strong organisation in administrative duties, including maintaining accurate invoice and credit logs, checking for errors in inventory management including pricing and stock control.

Blackrock, Co. Dublin

- Responsibility for day to day operations of business with annual turnover of over €500k.- During my time in the business we increased turnover by 20% through efficient management whilst reducing costs in the areas of payroll, utilities, consumables and produce.- Responsible for cash and banking controls, ordering of all produce, rotas and staff training.- Worked within careful budgets and negotiated improved price rates from our primary suppliers.- Responsible for driving business with online marketing through www.thewoodenspoon.ie, Facebook and Twitter accounts.- Created copy for new website.- Assisted manager and chef in compiling display and wording of new menus.- Trained staff in coffee making (as a trained Barista from Melbourne Coffee School) and food preparation, maintaining extremely high standards of food safety management system HACCP.- Coordinated outside catering events pop-up shops and sporting events.

Melbourne, Australia

-Responsible for delivering outstanding customer service and providing book recommendations, specialising in Fiction and History.-Responsible for merchandising, stock control and category management. -Assisted special ordering department and advised school libraries with their annual book purchases.-Assisted in coordination of events with authors and publishers at the following festivals: 'Writers at the Convent', 'Crime and Justice Festival', 'Independent Type at National Library of Victoria'.-Regularly published reviews for Reader's Feast Quarterly Book Guides.

Bray, Co.Wicklow

- Provided excellent customer service and specialised in book recommendations.- Duties included: operating tills, merchandising and attending to customer queries including special ordering for libraries, schools and colleges.

Dublin

- Organised and hosted property viewings.- Acted as liaison between property owners and tenants.- Prepared invoices, statements and managed online banking payments for clients.- Coordinated maintenance schedule for client properties.

Master Of Arts (M.A.), Irish History

Received 2:1 grade for Thesis, 'An Examination of Changes in the Irish Catholic Church 1963-1968 as Communicated Through the Press.

Bachelor Of Arts (B.A.), History And Geography

Activities and Societies: Club captain of UCD AFC LSL Team

Leaving Certificate