Dillon Walker Email & Phone Number

Jersey

Jersey

Implementing and supporting technical solutions for our clients designed by our Professional Service Consultants while also building relationships with our clients and demonstrating a high level of customer service, with opportunity for solutions architecture/design.

Jersey

I provide technical operational escalation for incidents, identify the root cause of problems and execute changes on Sure’s Managed Services. I'm responsible for the day to day performance against the SOC operational objectives and the operational delivery of Sure Managed Services, including but not limited to Networks, WANs and firewalls.

Jersey

 Answer incoming calls from enterprise and specified customers. Deliver customer resolution of SOC faults and assistance requests. Create, update and track all SOC trouble tickets to ensure closure of the incidents or problems in a timely manner. Perform initial investigation of detected faults. Escalate if required by consulting with the appropriate.

 Handled and resolved customer complaints and issues leaving the customer happy. Managed the entire repair process from start to finish, ensuring an organised operation. Configured routers for customers. Troubleshooting handsets issues. I learnt small parts of sales side, for example booking out handsets for ported customers. IREG Tester (Roaming.

Information Technology, Triple Distinction* (A* A* A*)

I achieved three A*s at Highlands, in the two year period I passed five MTAs and CompTIA's Networking+ & Security+.

5 A* - C