Dilly Thomas, Assoc Cipd Email & Phone Number

Reading, England, United Kingdom

Responsible for ensuring the smooth running of all HR functions across the business.**Recruitment and Onboarding: Manage the recruitment process, from advertising roles to interviewing and onboarding, ensuring the right talent is attracted and retained. **Employee Relations: Act as the first point of contact for employee queries, providing guidance on policies, procedures, and best practices. Manage any employee relations cases, including disciplinaries and grievances, with a fair and… Show more Responsible for ensuring the smooth running of all HR functions across the business.**Recruitment and Onboarding: Manage the recruitment process, from advertising roles to interviewing and onboarding, ensuring the right talent is attracted and retained. **Employee Relations: Act as the first point of contact for employee queries, providing guidance on policies, procedures, and best practices. Manage any employee relations cases, including disciplinaries and grievances, with a fair and consistent approach. **Compliance: Ensure compliance with employment legislation and company policies, maintaining accurate HR records and documentation. **Performance Management: Oversee the appraisal process, supporting managers to set objectives and drive employee development. **Training and Development: Identify training needs across the organization and coordinate opportunities to upskill employees and improve performance. **HR Reporting: Provide regular reports to senior management on key HR metrics, such as turnover, absence, and recruitment effectiveness. **Policy Development: Review and update HR policies and procedures, ensuring they reflect current legislation and industry best practice. **Wellbeing and Engagement: Promote initiatives to support employee wellbeing and foster a positive workplace culture. Show less

DNT Designs provides a bespoke service where we work with small businesses to assist with merchandising and branding.

I provide private piano lessons to students of all ages. Making lessons fun and engaging whilst taking students on their journey of learning, or continuing to learn the piano, is a main focus for me as a teacher.

United Kingdom

Working under the direction of the Headmistress to develop and deliver the School’s marketing strategy, toenable the School to become the School of first choice in its community.- Prepare and publish targeted, high quality, engaging and accurate copy for a variety of media,including newsletters, social media platforms and the school website, which convey the School’s keymessages and values to a range of audiences.- Utilise Adobe Suite, In-design, Canva and similar to provide… Show more Working under the direction of the Headmistress to develop and deliver the School’s marketing strategy, toenable the School to become the School of first choice in its community.- Prepare and publish targeted, high quality, engaging and accurate copy for a variety of media,including newsletters, social media platforms and the school website, which convey the School’s keymessages and values to a range of audiences.- Utilise Adobe Suite, In-design, Canva and similar to provide high quality creative graphic design for arange of digital and print materials.- Manage and develop the School’s marketing image library including taking photos and ensuring that the rules in relation to consent, data protection and copyright are adhered to all times.- Organise and manage school events for all the community to attend.- Report any safeguarding concerns in accordance with the school’s policies and procedures. Show less

England, United Kingdom

- Coaching the sales team to maximise sales and customer service satisfaction on the sales floor.- Performance management of Topshop and Topman Brand Managers, by using performance reviews and yearly appraisals.- Give and receive constructive and honest feedback and criticism in a positive manner, and to use this for the teams'​ development and well as my own.- Using daily, weekly, and monthly business reports to ensure correct placement of product and sales drivers, in order to… Show more - Coaching the sales team to maximise sales and customer service satisfaction on the sales floor.- Performance management of Topshop and Topman Brand Managers, by using performance reviews and yearly appraisals.- Give and receive constructive and honest feedback and criticism in a positive manner, and to use this for the teams'​ development and well as my own.- Using daily, weekly, and monthly business reports to ensure correct placement of product and sales drivers, in order to reach sales targets.- Managing the performance of the store by leading by example, and motivating the team, setting high standards of store presentation and customer service levels. - Clear, timely and effective communication with the Area Manager and Head Office. - Ensure that all inductions are relevant, and effective training is carried out for all employees.- Promote the development of multi-channel advancements to understand the commercial impact it has on our business.- Oversee the recruitment processes, conduction of interviews, and induction for successful candidates. - Responsible for submitting payroll every week, as well as managing absence, lateness, and sickness within store - liaise with HR Manager for the South of England.- Accountable for a £2.3M annual turnover. Show less

Houston, Texas Area

- Responsible for forecasting and strategizing brand directives, as well as inspiring and motivating the team to drive and maximize sales. - Oversee training and development of all sales associates and incorporate people development while meeting the needs of the business. - Responsible for meeting and exceeding sales goals, assessing sales, market and competitors and providing feedback to drive improvements - My duty is to analyze sales reports, product packages and replenishment… Show more - Responsible for forecasting and strategizing brand directives, as well as inspiring and motivating the team to drive and maximize sales. - Oversee training and development of all sales associates and incorporate people development while meeting the needs of the business. - Responsible for meeting and exceeding sales goals, assessing sales, market and competitors and providing feedback to drive improvements - My duty is to analyze sales reports, product packages and replenishment directives to ensure proper product mix, managing product densities, fixture placement and best sellers - Liaise with necessary Head Office business partners to influence allocation and merchandising directives - Responsible for driving service initiatives in line with Brand identity, customer profile and store service expectations - To ensure the team is focusing on customer service, review performance and provide feedback - Forecast and strategize weekly scheduling for optimum department coverage and service delivery- Held accountable for $12M annual turnover Show less

Uxbridge, West London

- Managing the performance of the store by leading by example, and motivating the team, setting high standards of store presentation and customer service levels. - Performance management of Topshop and Topman Brand Managers, by using performance reviews and yearly appraisals.- Clear, timely and effective communication with the Area Manager and Head Office. - Using daily, weekly, and monthly business reports to ensure correct placement of product and sales drivers, in order to reach… Show more - Managing the performance of the store by leading by example, and motivating the team, setting high standards of store presentation and customer service levels. - Performance management of Topshop and Topman Brand Managers, by using performance reviews and yearly appraisals.- Clear, timely and effective communication with the Area Manager and Head Office. - Using daily, weekly, and monthly business reports to ensure correct placement of product and sales drivers, in order to reach sales targets.- Coaching the sales team to maximise sales and customer service satisfaction on the sales floor.- Part of a host site within Dorothy Perkins building, and managed the relationship across all brands within the site.- Give and receive constructive and honest feedback and criticism in a positive manner, and to use this for the teams'​ development and well as my own.- Ensure that all inductions are relevant, and effective training is carried out for all employees.- Managed the succession of the development of employees within the store, which included the development program "Brand Me"​ by the company's expectation.- Managing up to 45 members of staff on a 6,500 sq. ft. shop floor area.- Held accountable for a £5M annual turnover Show less

Mission: Help as many people as possible achieve the benefits of a healthy lifestyle.-Reporting directly to the District Operations Manager-Manage available resources and vendor/partner relationships with the company-Effectively working together with third party vendors in order to assist with the general maintenance of LA Fitness-Ensure members receive exceptional customer service-Hire, train and supervise all fitness, babysitting and janitorial staff to ensure clean… Show more Mission: Help as many people as possible achieve the benefits of a healthy lifestyle.-Reporting directly to the District Operations Manager-Manage available resources and vendor/partner relationships with the company-Effectively working together with third party vendors in order to assist with the general maintenance of LA Fitness-Ensure members receive exceptional customer service-Hire, train and supervise all fitness, babysitting and janitorial staff to ensure clean, well maintained, safe and friendly environment-Schedule front desk staff, babysitting needs and janitorial staff-Resolve all membership issues-Provides a work environment that promotes positive energy, creativity and teamwork among employees-Uphold company standard Show less

Greater Boston Area

-Reports to the Flagship Store Manager and acts as leading officer when Store Manager is not available.-Trains store staff by reviewing and revising orientation to products and sales training materials; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.-Promotes sales by demonstrating merchandise and products to customers.-Helps customers by providing information; answering questions; obtaining merchandise… Show more -Reports to the Flagship Store Manager and acts as leading officer when Store Manager is not available.-Trains store staff by reviewing and revising orientation to products and sales training materials; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.-Promotes sales by demonstrating merchandise and products to customers.-Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.Prepares reports by collecting, analyzing, and summarizing information.-Contributes to team effort by accomplishing related results as needed.-Responsible in assisting store associates with their tasks and making sure their job performance is up to par. -Supervise in the service within the store and acts as the management leader when the Store Manager is not available.-Communicate with the management team regarding sales, employees and their performance, and other important matters within the workplace. Show less

Taunton, Massachusetts

- Coaching Assistant Managers and associates, using time management skills to complete required tasks during business hours.- Through creativity and innovation in addition to recruiting and training 15 sales associates, sales were increased by 175% compared to previous year sales volume, during my tenure as Store Manager.- Through efficient training of each individual associate, shrinkage during inventory decreased by 5% in comparison with last years’ inventory.- Oversee… Show more - Coaching Assistant Managers and associates, using time management skills to complete required tasks during business hours.- Through creativity and innovation in addition to recruiting and training 15 sales associates, sales were increased by 175% compared to previous year sales volume, during my tenure as Store Manager.- Through efficient training of each individual associate, shrinkage during inventory decreased by 5% in comparison with last years’ inventory.- Oversee interviewing process that Assistant Managers have undertaken for short listed candidates.- Responsible for inputting lateness, absence and leave of absence forms.- Record equality and diversity related information.- Oversee the recruitment filing system within store, including successful and unsuccessful candidates. - Responsible for $4.2M annual turnover. Show less

Braintree, Massachusetts

- Managing upwards of 10 associates on the sales floor at any given time. - Recruiting is a key factor, as the store needs to reach the staffing goals, and in order to achieve this, new hired staff that have been recruited, need to be trained to the company’s expectations.- Organise and conduct interviews for short listed candidates.- Completion of pre-employment checks for all preferred candidates.- Responsible for the New Starters and Leavers processes, including background… Show more - Managing upwards of 10 associates on the sales floor at any given time. - Recruiting is a key factor, as the store needs to reach the staffing goals, and in order to achieve this, new hired staff that have been recruited, need to be trained to the company’s expectations.- Organise and conduct interviews for short listed candidates.- Completion of pre-employment checks for all preferred candidates.- Responsible for the New Starters and Leavers processes, including background checks and reference checks.- Whilst being Visual Assistant Manager, the Director of East Coast stores and the visual team were visiting all stores along the East Coast and the store I was working at with this title, was said to be the best store they have seen from the visual aspect and took photos to present at the Home Office. Show less

Level 5 Certificate, Human Resources Management And Services

Master Of Science (Ms), Sports Biomechanics

MSc Sports Biomechanics

Professional Certificate, Meeting And Events Management

Professional Certificate in Meeting and Events Management

Bachelor'S Degree, Sports And Materials Science

BSc Sports and Materials Science