Dilmi Ranasinghe Email & Phone Number

United Arab Emirates

Colombo, Western, Sri Lanka

• Managed a corporate sponsor base of 80+ companies (including Fortune 500) in the IT and Business Industry to generate Internships for undergraduates.• Acted as the primary contact for clients before, during, and after programmes, enhancing client satisfaction and thereby generating over USD 1.5 million worth of sponsorships through company collaborations for the fiscal year 2021-22.• Utilized technology platforms such as Zoom and MS Teams for the smooth running of virtual programmes such as "Westminster Working Culture".• Organized “Careers Day” events where over 100+ companies participated to create employment and internship opportunities for undergraduates.• Developed programme specifics in collaboration with clients, ensuring all requirements were met.• Identified, developed, upgraded, and implemented policies, processes, SLAs, and SOPs to measure the effectiveness of training programs.• Collaborated closely with faculty teams to finalize programme schedules and consolidate pedagogical and teaching requirements.

London, United Kingdom

• Acted as the primary contact for partners such as Pearson (UK), CMI (UK), BCS (UK), NCFE/CACHE (UK), ATHE (UK), ABC Awards (UK), and the CPD Certification Service (UK) to ensure courses were delivered on par with quality standards.• Developed comprehensive user guides, online help content, FAQs, and other documentation to assist users in understanding the progaramme and the LMS/ CRM.• Quarterly reviewed existing processes, SLAs, SOPs, and strategies and updated and refined to meet quality standards.• Developed the overall strategy for user education, including content creation, delivery methods, and distribution channels.• Utilized technology platforms such as Zoom and MS Teams for the smooth running of online and live online sessions.• Collaborated with internal teams, external partners, and awarding bodies to share best practices, resources, and innovative approaches to user education in the EdTech field.• Prepared reports on program performance for internal and external stakeholders.

Colombo District, Western, Sri Lanka

• Led a team of 7 members and managed the program delivery ensuring timely delivery of sessions.• Planned and scheduled the departmental activities, and tutor schedules, created the annual task calendar, and ensured scheduled timelines and deadlines were met.• Proactively identified opportunities for process improvement and innovation to enhance the effectiveness and efficiency of programs.• Ensured timely reports were provided to the program manager on operational tasks and the efficiency of the team inmeeting deadlines.• Attended to complaints lodged by students/tutors and escalated to the Program Manager based on the severity.• Communicated and mediated with internal and external stakeholders to ensure departmental activities were running smoothly.• Liaised regularly with the finance and admin teams to ensure essential facilities related to the department ran smoothly.

Colombo 03, Sri Lanka

• Communicated with upper management and contributed to developing strategic program and project goals.• Ensured Risks and Issues were tracked and reported to the relevant project heads.• Monitored and managed assigned budgets, ensuring financial responsibilities were met and costs were controlled.• Coordinated with German suppliers (mainly GUNT & Lucas-Nülle) and local universities on equipment specification details.• Managed travel arrangements, venue bookings, and catering services for educational events and functions.

Wellampitiya

• Maintained personal records of employees. • Conducted background checks for newly recruited employees.• Provided assistance in coordinating and implementing an employee shortlisting platform (Lay Up).• Prepared required questionnaires for the “Lay Up” program.• Answered the department telephone calls in a polite and a professional manner, directing calls where appropriate.• Provided assistance in registering employees for annual health camp.

Master’S Degree, International Relations And Affairs, Merit Award

Thesis - Economic Sanctions As A Policy Tool of U.S. In Bilateral Relations; A Case Study on Iran

Bachelor’S Degree, Biology/Biological Sciences, General, Second Class Division

Activities and Societies: Gavel Club, Research Circle Graduated with Honors in Biological Science (General). Research on Industrial.

High School, Science

Activities and Societies: Science Society I Sri Lanka Unites Club (SLU)