Dilon Buser (Currently Not Seeking Other Opportunities)

Dilon Buser (Currently Not Seeking Other Opportunities) Email and Phone Number

Sr. System Administrator at Locke Supply Co @ Locke Supply Co
Dilon Buser (Currently Not Seeking Other Opportunities)'s Location
Oklahoma City, Oklahoma, United States, United States
Dilon Buser (Currently Not Seeking Other Opportunities)'s Contact Details

Dilon Buser (Currently Not Seeking Other Opportunities) work email

Dilon Buser (Currently Not Seeking Other Opportunities) personal email

n/a

Dilon Buser (Currently Not Seeking Other Opportunities) phone numbers

About Dilon Buser (Currently Not Seeking Other Opportunities)

Experience with IT Infrastructure from Help-desk to Network/Systems Administration.Skills• Windows Server 2003/2008/2012 Admin• Microsoft Active Directory Management• Windows Client XP/7/8/8.1• Microsoft Exchange 2007/2010/O365 • MS Office Suite 2003/2007/2010/2013/2016/O365• VMWare ESX vSphere Virtualization Administration• Cisco iOS & DELL Switch Configuration• EMC Networker, Avamar, Data Domain • Backup Windows and Linux systems• DELL Client/Server & Lenovo Client Hardware• Cisco Networking WAN/LAN/WiFi/VoIP• AS400 Admin• Jira/Confluence Admin• PowerVault LTO2/3 & LTO6 Tape Backup• VNX SAN & MDS Fiber Switch experience• ServiceNow, HEAT, Workday experience• Experience with PowerShell for AD and Exchange• Familiar with Agile iteration planning • CompTIA A+ and Network+ Certifications• Security Clearance Obtained (2009-2012)

Dilon Buser (Currently Not Seeking Other Opportunities)'s Current Company Details
Locke Supply Co

Locke Supply Co

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Sr. System Administrator at Locke Supply Co
Dilon Buser (Currently Not Seeking Other Opportunities) Work Experience Details
  • Locke Supply Co
    Sr. System Administrator
    Locke Supply Co Oct 2023 - Present
    Oklahoma City, Ok, Us
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  • Locke Supply Co
    System Administrator
    Locke Supply Co Apr 2021 - Oct 2023
    Oklahoma City, Ok, Us
    View
  • Agio
    System Administrator
    Agio Apr 2020 - Apr 2021
    New York, New York, Us
    Windows server experience but not limited to: Active Directory Design, Configuration, and Troubleshooting, File Sharing Technologies including but not limited to NTFS, DFS, FTP, NAS, and Backups, Group Policy Design, Configuration, and Troubleshooting Microsoft Exchange / M365 Exchange Online administration.Level 2 Engineering and Support for client infrastructure Performance of environment, system, and service health assessments with an attention to quality and detail - correct the misconfiguration/anomaly or escalate, as needed Assist with automation of repetitive tasks and suggest efficiencies to enervate existing practices Work from a ticketing system and provide quality updates to clients and internal teams
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  • Sonic Drive-In
    Supervisor – Is Helpdesk (Support Center)
    Sonic Drive-In Apr 2017 - Apr 2020
    Atlanta, Georgia, Us
    Responsible for daily management and operations of the IT Service Desk team and corporate clientsystem needs. Ensure a high quality of service is maintained by utilizing ServiceNOW to manage service levels, team productivity, and engagement. Key areas include: Technical -- Technology implementation support & management, diagnosing, troubleshooting, and fixing user-reported problems related. Managing client-based systems including conditioning, imaging, and deployment of corporate devices, both laptop and desktop. Create and maintain Windows XP/7/8/8.1 Gold Image used for system deployment for user equipment. Monitoring and maintaining Lexmark network printers. Troubleshooting Cisco network connectivity, wireless and wired. Provision Jira/Confluence access. Plan, install, test, operate, proficient supporting MS Office 2003/2007/2010/2013/2016/O365, troubleshoot Audio/Video solutions for meeting spaces. Troubleshoot/Unlock user account in Windows Active Directory, AS400, and Cisco VoIP systems. Support 3rd party software and custom build applications as needed by the business. Create and maintain documentation in for all aspects of support on above mentioned items. Create PowerShell scripting for Active Directory, Microsoft Exchange 2007/2010/2016/O365 operations. Managerial – Budgeting, purchasing, documentation & warranties, project management, IT asset disposal and service management. Log and track consumables in SharePoint inventory database. Ensure onboarding, change access requests, and separation duties are performed for all users. Foster relationships with other support teams to create/enhance new processes and procedures to establish better efficiencies for support. Create and provide metrics based on team support efforts. Utilize strong troubleshooting, problem solving, and customer service skills – written, verbal, and project management related – all while maintaining strong customer focus interacting with associates at all levels of the organization.
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  • Sonic Drive-In
    Business Continuity Technician (Systems Administrator)
    Sonic Drive-In Aug 2012 - Apr 2017
    Atlanta, Georgia, Us
    Serves as Business Continuity/Disaster Recovery technician responsible for performing system maintenance, patching, firmware upgrades, and BIOS updates as needed in Microsoft Windows Server 2003, 2008, 2012 environments as well as Linux CentOS and Linux Red Hat. Ensure the backup of critical systems data using EMC Networker, EMC Avamar, EMC Data Domain, to back up physical and VMWare ESX vSphere infrastructures. Experienced with DELL PowerVault systems for LTO2/3 and LTO6 tape drives. Responsible for running periodical maintenance to ensure that system recovery works properly. Provided Quarterly report of current status of business continuity systems, storage, and capacity planning. While working in primarily Microsoft Windows and Cisco network environments; I utilized Agile iteration practices to complete other duties as needed; including, planning, installation, testing, operation, troubleshooting, administration, and maintenance of information technology hardware and software. Including, but not limited to: Windows 2003/2008/2012 server OS, Windows XP/7/8/8.1 client OS, Cisco/DELL switches for LAN/WAN/WiFi, DELL server hardware, Microsoft Active Directory object creation and maintenance, VMWare ESX 4/5/5.1 vSphere Virtualization for Server and VDI environments, Microsoft Exchange 2007/2010, VNX SAN Storage, MDS Fiber switch, Cisco VoIP systems, Palo Alto load balancers, F5 firewalls, Symantec Anti-Virus Endpoint Protection, FTP server, and various application support. Assist Helpdesk, Infrastructure teammates, and development teams for day-to-day support.
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  • Parsons
    Asset Management
    Parsons Jun 2009 - Aug 2012
    Chantilly, Virginia, Us
    Secret Security Clearance ObtainedResponsible for gathering and reporting information to Civil Engineering (CE) Directorate regarding space management for US Air Force and Department of Defense (DOD) buildings. Physical evaluations of building space needed to gather organization and occupancy hierarchy structure to allow classification of room utilization according OSCRE and DOD Category Code classifications. Gained proficiency with AutoCAD to update CE drawing to reflect modifications to buildings, such as room/wall modifications, new space construction, and other various changes that should be reflected in the building’s drawing. Gathered information was organized and processed into SQL database online.
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  • Sonic Drive-In
    Information Services Customer Support Lead
    Sonic Drive-In Apr 2008 - May 2009
    Atlanta, Georgia, Us
    Responsible for all tasks related to Technician I tasking, in addition to Triage Level II and Level III trouble tickets. Document, track, and monitor problems not resolved by “First Call Resolution” statistics. Interface with infrastructure, database, and development teams to facilitate training and/or access to benefit more “First Call” resolution. Actively contribute to ongoing process improvements and complete multiple simultaneous projects in a timely manner. Assist manager with administration of call tracking software (HEAT), new user orientation, account creation and setup within AS400 and Active Directory, and voicemail systems.
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  • Sonic Drive-In
    Information Services Customer Support Technician I
    Sonic Drive-In Jan 2006 - Apr 2008
    Atlanta, Georgia, Us
    Responsible for technical support for call-in, walk up, self-service or email customers regarding hardware maintenance issues including cell phone, Cisco VoIP, Cisco Network connectivity, laptop, desktop, proprietary point of sale (POS), attached peripherals, Lexmark and HP network printers, and various Audio/Video equipment. Support on-site and field-based employees. Troubleshoot and resolve issued with Cisco VPN, MS Office Suite 2003, 2007, network connectivity but wired and wireless, various software installation, minor equipment repairs and vendor management for major repairs for DELL and Lenovo laptops/desktops, troubleshoot and unlock user account in MS Window Active Directory, AS400, and Cisco voicemail systems. Log all of support and trouble tickets into HEAT central ticketing system. Log consumables inventory by customer base. Create and maintain AD user accounts and other objects. Create and update documentation on installation(s) of software, configuration(s) of hardware and problem troubleshooting.
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Dilon Buser (Currently Not Seeking Other Opportunities) Skills

Team Leadership Process Improvement Customer Service Microsoft Excel Team Building Microsoft Office System Administration Inventory Management Emc Networker Customer Satisfaction Microsoft Word It Management Emc Avamar Digital Audio Workstations Music Production

Dilon Buser (Currently Not Seeking Other Opportunities) Education Details

  • Moore High School
    Moore High School
    General Studies

Frequently Asked Questions about Dilon Buser (Currently Not Seeking Other Opportunities)

What company does Dilon Buser (Currently Not Seeking Other Opportunities) work for?

Dilon Buser (Currently Not Seeking Other Opportunities) works for Locke Supply Co

What is Dilon Buser (Currently Not Seeking Other Opportunities)'s role at the current company?

Dilon Buser (Currently Not Seeking Other Opportunities)'s current role is Sr. System Administrator at Locke Supply Co.

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What schools did Dilon Buser (Currently Not Seeking Other Opportunities) attend?

Dilon Buser (Currently Not Seeking Other Opportunities) attended Moore High School.

What skills is Dilon Buser (Currently Not Seeking Other Opportunities) known for?

Dilon Buser (Currently Not Seeking Other Opportunities) has skills like Team Leadership, Process Improvement, Customer Service, Microsoft Excel, Team Building, Microsoft Office, System Administration, Inventory Management, Emc Networker, Customer Satisfaction, Microsoft Word, It Management.

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