Glorify GodEnablement Value Partner Execute the DreamSoldier for the ChannelEcosystem mindedBundle for Synergy Business in a Bundle

Leads the US Sales Team as VP executing the business unit’s strategy offering branded and private label helpdesk technical solutions to consumers and SMB service providers. We partner with ISV, ISP, OEM, Retail and VAR offerings to monetize "out of scope" support calls. In addition we lower OPEX and create incremental revenue streams for all call center operations by meeting scope of service demarcation to augment hours of operation as well as the trusted partner for out of scope referrals.

Executing on Leads to generate Sales and Marketing opportunities to offer Premium Tech Support.Developing Business Plans around Goals, Objectives, Strategies, Plans and Actions (GOSPA) and Target Account Sales (TAS) methods. Identifying opportunities to improve Net Promoter Score -NPS and improve the customer experience. Sales Training and Coaching using qualifiers to offer value proposition and benefit statements for Premium Tech Support (PTS). Product Offer Management and Sales Execution / Strategy Consulting. Sales Training and implementation with over 10,000 call center agents, techs and retail reps. Increased product sales by over 300% to client’s consumer and SMB markets offering Premium Tech Support in client’s call centers for Cox Communications, Suddenlink, PC Richards and Son, Asurion, and AT&T ConnecTech programs.

Sold Services to AT&T providing AT&T branded Premium Tech Support Services to AT&T’s DSL, Home Services and Wireless Service Group subscriber base resolving out of scope issues related to personal computers and peripheral devices. Developed and executed Target Account Sales (TAS) plans doubling revenue in first 12 months. Executed strategies using Value Added Services to lower churn and increase the life time value of the subscriber base. Analysis of KPI-NPS/CSAT data to effect improvement for business and operational excellence. Customized Product Sales Training to over 4,000 call center agents. Single Point of Interface to client for Sales and Operations Teams. Developed residential community incentive/referral plans to drive sales opportunities. Managed day to day sales and account relationship with high growth consumer and small business account (ATT) for remote Premium Technical Support service. Analyzed performance and service delivery metrics (KPI) and (NPS/CSAT) to meet client and company goals for growth, expansion and optimal execution. Developed strategies and training of value propsition and benefits.

• Led the development and implementation of a mobile commerce banking platform whereby cellular phones are used for international money remittance with funds transfer occurring via a debit account with ATM, web, bank, and customer service center channels for access. • Generated $10 million annually in new revenue from 2001 to 2007 through implementation of a co-branding campaign for Verizon, Sprint, and AT&T involving the installation of 500,000 “yellow” handsets and the application of a proprietary platform allowing coinage to place international calls. • Grew to over $3 million annually from 2003 to 2007 in credit card payment and operated assisted calls originating from hotels, airports, and casinos nationwide (e.g., Marriott, Hyatt, and Extended Stay Hotels, and LAX, ATL, and IAH Airports) using Vanity 800 Access, a branded toll-free number

Established the Company as a Value Added Reseller of telecommunication equipment to Payphone vendors. Developed and maintained business realtionships with both manufacturers and clients for authorized distribution.