Dil Pieris Email & Phone Number

Canada

Ontario, Canada

I provided support to the founder and a team of physicians to ensure optimal clinical operations and care delivery to clients receiving virtual gender affirming care throughout Ontario.I adeptly handled administrative matters including screening calls, handling faxes, confirming e-bookings, planning meetings, and managing the waitlist and surgical referrals. I sent over 100 correspondence per day demonstrating mastery of written communication and attention to detail. Reporting to the founder, I developed solutions for equitable service delivery of evidence-based, patient-centered care. I identified clinical trends, gaps in service and areas of program development. I organized and managed sensitive data input in workflow spreadsheets retrieving and delivering on a monthly basis.My excellent performance was rewarded by being offered a full time position as Operations Lead at PurposeMed upon closure of Connect-Clinic due to lack of funding and resources.

Ontario, Canada

Toronto, Ontario, Canada

I completed clinical and administrative tasks for clients undergoing independent medical examinations within the Summit IME (Substance Use Multidisciplinary Medical Intervention Team Independent Medical Examinations) program of Casel Medical Services. I acted as the single point-of-contact for inquiries from all parties involved including the physician, client, referring source, legal counsel, and laboratory technician. Key responsibilities within this position include performing clerical duties such as answering phone calls, faxes, and emails, entering scheduling data, and maintaining records.

Toronto, Ontario, Canada

I provided operational support to provincial programs and services of Casel Medical Services in project development and implementation. I independently managed highly complex and detailed projects, from initial scope and planning through execution and evaluation. I collaborated with team members to develop project collateral. Key deliverables included: provincial program and service delivery planning, execution, and evaluation; management of over 100 affiliate Google Business Profiles and seven Squarespace websites; creation of marketing materials, such as flyers, brochures, signage, business cards, and newsletters; as well as preparing meeting agendas and documenting key decisions.

Toronto, Ontario

I oversaw day-to-day operations at the head medical office in order to ensure the smooth running of the trueNorth Addiction Medicine Program of Casel Medical Services. I liased with the physicians on duty to coordinate direct patient care, both in person and virtually. Primary duties of this role included scheduling patient appointments, conducting rapid on-site urine drug screening, resource focused counselling and case management, and conflict de-escalation.

Toronto, Ontario

I completed clinical and administrative tasks for clients living with and at risk of contracting viral hepatitis C as part of a multidisciplinary care team within the PATHOntario (Prevention, Assessment, and Treatment of Hepatitis in Ontario) program of Casel Medical Services. Primary duties within this role included conducting point of care antibody screening and dried blood spot virology testing, hepatitis C counselling, medication management and supervision, pretreatment and on-treatment monitoring and post-treatment follow-up, and working collaboratively with Public Health Ontario and local public health units.

Toronto, Ontario

As part of the Step Up Supportive Housing Program team, I assisted members with addressing their psychosocial, behavioural and medical needs while supporting their dignity and empowerment. Three critical supports I provided included supportive counselling, medication management and supervision, and crisis prevention and intervention.

Toronto, Ontario

I undertook 280 hours of counselling practice at trueNorth Medical Centres as part of field placement for Humber College's Addictions and Mental Health graduate certificate program. I provided individual counselling, case management and emotional support to clients receiving substance use treatment. I assessed immediate needs and arranged referrals to appropriate community services. I gained an in-depth knowledge of methadone and buprenorphine replacement therapy as well as harm reduction and recovery principles.As per the final project of field placement, I co-created a client guidebook: Recovering Beyond Trauma. This guidebook takes a trauma-informed approach to recovery, exploring what trauma is and its impact on individuals while highlighting constructive ways to cope and available community resources.

Waterloo, Ontario

I conducted bi-monthly inventory reports for corporate secretaries. I generated and maintained invoices, schedules, expense reports, tracking records and met other weekly deliverables. I collaborated with departmental managers on weekly invoice and expense reports to ensure accurate and timely writing, editing, and preparation of final copies.

Waterloo, Ontario

I oversaw OLG lotteries and liquor sales at the Customer Service desk. I handled and resolved customer complaints or billing issues while adhering to productivity standards and quality care. I referred unresolved customer grievances to designated departments for further investigation.

Ontario Graduate Certificate, Addictions And Mental Health

Bachelor Of Science, Honours Health Studies & Joint Honours Psychology