• Manage and maintain accurate financial records, including accounts payable, receivables and ledger entries using QuickBooks and Excel. • Drafted and managed professional correspondence via email and letter, ensuring clear communication and timely issue resolution. • Handle cash, cheques, electronic payments, and prepare bank deposit. • Ensure that all cash discrepancies are investigated and resolved. • Accurately input financial data using Cloud Process Accounting (CPA).• Maintain the confidentiality of financial and sensitive information.

• Lead a dynamic team of sales associates and train them in delivering excellent customer service. • Managed day-to-day store operations, ensuring smooth functioning and effective customer service. • Lead and motivated a team of employees, fostering a positive work environment and facilitating effective communication. • Conducted training programs for staff, focusing on product knowledge, customer service and operational procedures. • Evaluated employee performance, providing constructive feedback and implementing improvement plans.

• Engaged with customers in a friendly and helpful manner, addressing inquiries, resolving issues, and ensuring a positive shopping experience. • Demonstrated products to at least 30 customers on a weekly basis. • Help customers in making purchase decisions and aid in processing financial transactions. • Demonstrated flexibility in adapting to changing store priorities, assisting in different departments as needed, showcasing a willingness to contribute to an overall store success.