Dilshan Bambarabotuwa Email & Phone Number

Dubai, United Arab Emirates

•• Duties and Responsibilities at Dubai Airports ••• Prepare Presentations for day to day work improvement when necessary with suggestions regarding the work optimization and deliver to Terminal Duty Officer under the guidance of Team Manager.• Acts as a Group Leader when necessary. Handles the relevant locations related to passenger issues, technical issues…. etc. and update the management when an emergency arises. • Send emails related to issues occurred in the areas and prepare reports to the Higher Management (Terminal Duty Manager). • Provide information’s regarding connections, flights, gates if their an emergency where they lost something guide them to lost property or police accordingly.• Guide passengers to their relevant directions also guide them when an emergency evacuation happens.• Provide information regarding new services provides by the Dubai International Airport.• Provide help for immigration and police with crowd control.

Sri Lanka

•• Duties and Responsibilities at Innodata ••• Daily allocations of workload for the Team and manage Team Members to complete the tasks within the given time frame.• Provided a detailed report to the Team Management regarding errors occurred and how to mitigate it and the Trained Team. • Worked as a Team Leader for the US/UK Invoice Processing Team, responsible for providing quality work as a team.• Conducted one to one conversation with Team Members related to the highest numbers of errors and provide them an idea of the nature of those errors happened and how to avoid them.• Handled US/UK Regions’ Invoice Teams and Provide instructions and guidance to achieve the daily quota.• Responsible for any errors done by the team and make sure it won’t be repeated and give proper training for the area for the user to make it happen. • Handled 10% of QC random from every user’s daily work.• Provided Reports to the management regarding the accuracy of the users every week.

Diploma In Networking And Security

currently registered to follow the mentioned diploma starting from 14 th February 2021

Professional Graduate Diploma (Pgd), Information Technology

Currently following Professional Graduate Diploma in British Computer Society (BCS), Charted Institute for IT, United Kingdom **.

Information Technology

Successfully completed Web Development Diploma Course at Institute for Information Technology (SLITT), Sri Lanka