• Receives, processes and verifies the orders from customers utilizing the organization's internal systems and customer service process .• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.• Ensures and provides quality service to both internal and external customers.• Accesses the Hotel’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports Performs assigned system maintenance to various electronic order files.

• Receives inquiries from customers and process it.• Found the solution suitable for the both sides (for the hotel and a customer).• Organized the customer's needs and wants.• Participated in competitions and to face the hotel.

• Assisted customers in locating merchandise and answered a variety of questions concerning general merchandise; demonstrated use of merchandise upon request.• Developed a business plan and sales strategy for the market that ensured attainment of company sales goals and profitability.• Initiated and coordinated development of action plans to penetrate new markets.• Stocked shelves counters or tables with merchandise; kept merchandise orderly and neat in appearance.• Totaled prices and tax on merchandise selected by customer using paper and pencil, cash register or adding machine; accepted payment following established procedures for different types of transactions; made change; issued sales receipt; calculated discounts when appropriate.• Counted and balanced cash register and receipts.• Stamped or attached price tags on merchandise. • Checked inventory listing with actual inventory on shelf and reported discrepancies to supervisor.• Set up promotional displays; made signs or arranged merchandise on counters or tables to promote sales, etc.