Dilson F. Email & Phone Number

Santo Domingo, Do

United States

• Conduct comprehensive wireless site surveys using Hamina Wireless and Ekahau AI Pro to assess and plan optimal network coverage.• Analyze survey data to design, model, and optimize wireless networks that meet clients’ performance requirements.• Collaborate with cross-functional teams to recommend and implement solutions that address potential RF challenges such as interference, capacity, and coverage gaps.• Document and present survey findings, network analysis, and performance reports for stakeholders, highlighting key results and actionable insights.• Assist in developing strategies for network expansion and enhancements based on survey data and predictive modeling.• Provide troubleshooting and support for wireless network issues, utilizing diagnostic tools and field data to resolve performance issues.• Stay up-to-date with advancements in RF technology, industry standards, and best practices for site survey methodologies.

Santo Domingo, Distrito Nacional, Dominican Republic

From a central headquarters, overseeing network communications for over 75 locations nationwide, key responsibilities include leadership in problem-solving, workload prioritization, and network incident management. The role involves managing resources for major incidents and providing both internal and external leadership for service management.Primary duties:+Enforcing network security policies to ensure correct implementation and compliance within the enterprise communications infrastructure.+Managing network and communication infrastructure by assigning tasks for the operation of systems, servers, and network resources.+Planning and coordinating preventive and corrective maintenance for network infrastructure, ensuring equipment longevity and site interconnection.+Reviewing and escalating incident reports when Service Level Agreements (SLAs) are unmet, analyzing and resolving connectivity and network technology issues.+Developing and implementing error prevention policies to meet quality standards.+Overseeing infrastructure monitoring to ensure the availability of critical services.+Evaluating and proposing process improvements for optimization.+Ensuring staff development through training needs assessment and performance evaluations.+Managing the procurement of communication equipment, including supplier relations and offer evaluations.+Proposing necessary changes to communication infrastructure to ensure network scalability and alignment with company needs.

Distrito Nacional, Dominican Republic

+ Work with key stakeholders and business relationship managers to understand the business strategy, architecture, and requirements in support of the IT Roadmap creation.+ Analyze current workflow process of our clients to improve efficiency, optimization, automation to drive in trends & insights results.+ Ensure the solution meets the requirements of the business achieving the defined key success criteria.+ Organize additional technical resources within the organization to address client needs when necessary.+ Identify and translate customer needs into a clear set of requirements for downstream feasibility and estimation.+ Ensure IT projects stays on time, on budget, and is effective in solving the problem it was developed to solve+ Provide recommendations to existing roadmaps projects and proposed solutions+ Care for long-term use of solutions that are implemented with scalability and adaptability into the future+ Provide technical orientation throughout projects life cycles+ Responsible for evaluating suppliers, products, and services, negotiating contracts, and ensuring that approved purchases are cost-efficient and of high quality.+ Design of solutions oriented to Blockchain Services, Web 3.0, Metaverse, NFT, and others.

Santo Domingo, Dominican Republic

- Incident Management Manager- Leading a team of System Engineers and Incident Coordinators, including scheduling, staffing decisions and performance feedback.- ITIL Foundation Operations Enviroment- Guarantee delivery of consistent with high quality following the sun model.- Eliminate bottlenecks, implementing feedback loops and always promote continuous improvements.- Provide ongoing, timely updates on product service interruption issues to management and stakeholders.- Engage with IT Heads of and business stakeholders to define possible solutions and strategies.- Responsible of DR Site Operations serving as a link between client and care of the assets of the company.- Site Management: logistics, coaching, tools provisioning, human personnel recruitment for client.- Elaboration of scorecard from scratch in a production enviroment of the client to measure employees performance to obtain results-oriented metrics.- Management and use of collaboration/monitoring tools: Grafana, Splunk, Icinga, Atlassian Jira/Confluence, Mattermost, Jabber, Teams, VDI's.

Santo Domingo, Dominican Republic

- Coordination of IT personnel (IT Department)- Supervision of personnel in operations division ensuring the continuity of the IT Infrastructure.- Coordination of tasks in special IT projects designated by the Mr. President and Ministers.- Projects oriented to surveys in RFP (Request of Proposal) format.- Planning and logistics of DRS (Disaster Recovery Site) - Main Datacenter MAPRE & 911 Backup.- Monitoring Datacenter, network infrastructure and high availability of services- Design of best practices oriented to the Business Continuity Operational Plan (ISO 27001)- Best practices and collaboration for the award (Best Place to Work 2018 & 2020)- Annual strategic and operational planning for business continuity- Technical and budgetary evaluation of projects with operational imapct (Mid-High)

Higüey, La Altagracia, Dominican Republic

- Restructuring of the entire technological infrastructure: eliminating a series of issues that impeded the optimal operation of data networks and general services.- Management of IP addressing, configuration services, IT related hotel events assistance.- Responsible for the restructuring projects of WiFi Services using Wavion & Ruckus Wireless solutions in routing and switching platforms for Cisco transport devices.- Take control of services contracted to third parties: WiFi services, support and implementation of data networks, fiber optics, analog/IP telephony, IPTV services & Digital Sinage admin achieving significant savings for the company.- WiFi RF Analysis, troubleshoot, re-design, implement and improvements in the quality of wireless services using Ekahau Site Survey Planning tools to bring more effective results in client's wireless experience.

Centennial Dominicana – (Intern) Technology Department.-Documentation of current cells CDMA y GSM.-Analysis of the network and its physical connections in the logic diagrams by Core. -Reports and surveys of cells in the celular networks.

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