Dileep Narayanan Email & Phone Number

Chicago, Il, Us

Lisle, Il, Us

Lisle, Il, Us

Recognized as a leader within the AST Salesforce practice, I was entrusted with the pivotal responsibility for technical delivery across projects. I consistently assessed system architecture landscapes, identified gaps, and proposed holistic solutions to bridge the divide, aiming for the pinnacle of business outcomes.In addition to hands-on project engagements, I've actively participated in the pre-sales dimension of our practice. This involves understanding client requirements, crafting tailored Salesforce solutions, and presenting these solutions effectively to potential clients.In collaboration with various teams over three years: Spearheaded Salesforce security measures, investigations, and Salesforce Public Sector Solutions LPI implementations for a State Commerce Department. Championed the Salesforce investigation and legal case management project for the same department, ensuring efficient and transparent case handling. Modernized Salesforce applications for the County Department in Arizona, refining property tax filing, case management, and exemption processes. At a State Business Development Office in Massachusetts, I was pivotal in the Salesforce application modernization, bringing innovation to the forefront. Collaborated with a State Health Department in Louisiana, overseeing Salesforce Community implementations tailored for Medicaid services Drove transformative changes at the County Treasurer’s Office in Illinois, shifting from paper-based processes to a streamlined digital experience via Salesforce. Collaborated closely with the executive management, offering strategic counsel to implement Salesforce Service Cloud, enhancing the customer experience, optimizing business processes, and uplifting the agent experience.

Paris, France, Fr

Architecture and Design: Architected and developed an integrated sales and quoting tool leveraging Salesforce.com and Oracle CPQ for a leading U.S. med-tech company. This streamlined tool now handles product pricing, ensuring precise, optimized quotes.Spearheaded Architectural Guidance: Ensured best practices and devised technical solutions for Salesforce.com's seamless integration with SAP and Oracle CPQ Cloud in intricate enterprise scenarios.Integration: Successfully built and maintained the SAP-Salesforce-Oracle CPQ integration for diverse business product lines.Data Analysis: Deep-dived into multifold data sources, laying the groundwork for applications in a complex environment featuring Salesforce, SAP, and Oracle CPQ Cloud integration.Leadership in Solution Governance: Partnered with the governance team for design and code review mentoring of junior engineers.Steered the Lightning Rollout: Led the transition to Lightning for the North American Salesforce instance of the business.

Bangalore, Karnataka, In

Tailored Force.com Application: Spearheaded a 26-month project, developing a custom solution for all 18 global business units of the world's largest beverage company.Global Collaboration & Leadership: Maintained robust communication channels, bridging the gap between developers and stakeholders across global business units. Directed the dev team daily, ensuring project alignment with global standards.Lightning Rollout: Proudly executed one of the first lightning rollouts in the Salesforce ecosystem(2016), setting a benchmark for subsequent implementationsHolistic System Integrations: Strategically integrated master data from various external platforms into Salesforce.com. Orchestrated multiple system integrations, ensuring data consistency and system cohesiveness in a heterogeneous environment.Data & File Migration Expertise: Skillfully managed the intricate transition of legacy application data and associated files to the new system. Ensured data integrity, file consistency, and minimal operational disruption. Adopted best practices and methodologies to address challenges related to data quality, file compatibility, and integrated system functionality.Deep Dive into Apex: Led the creation of Apex classes, triggers, APIs, custom controllers, workflow rules, auto field updates, and email alerts, ensuring comprehensive system functionality.Salesforce Configurations: Established visual flows, process builders for innovation initiatives, custom objects for pipeline reporting and security controls, along with validation rules and approval workflows.Phased Rollout Strategy: Adopted a phased approach to deployment, ensuring smooth transitions and optimal adaptation for each business unit.

Bangalore, Karnataka, In

- Understand the requirements (both functional and nonfunctional) by going thru the specification and participate in creating high level estimates as well as translating the same to system requirements in order to create a systems requirement documents and participate effectively in design, development and testing phase of the project- Develop and review Artifacts (Code, Documentation, Unit test scripts) conduct review for self and peers and responsible for Specification reviews with Client

Bangalore, Karnataka, In

Muscat, Om

Trivandrum, Kerala, In