Dilum De Silva Email & Phone Number

New York, New York, Us

New York, New York, Us

Addepar was founded in 2009 to maximize the impact of the world’s capital. Building for even the most complex portfolios, Addepar gives asset owners and advisors a clearer financial picture at every level, allowing them to make more informed, timely and data-driven investment decisions. As one of the fastest growing companies in fintech - backed by the industry’s top investors including 8VC, D1 Capital Partners, WestCap and Valor Equity Partners - Addepar’s clients use the platform to manage and advise on more than $3T in assets globally, and that number is growing by more than $15B each week. More than 600 of the world’s leading family offices, registered investment advisors, private banks and large financial institutions use Addepar today to deliver exceptional value to their clients, setting new growth and client engagement records every quarter.

New York, New York, Us

• Provide hands on support by identifying, responding and resolving questions raised by clients on the Addepar software platform• Conduct root cause analysis on escalated or bugged incidents and work closely with other stakeholders (Engineering/Product/Data) to a resolution• Support contact point for Addepar’s API Support and third-party vendor integrations and support• Specialized in handling all of the technical cases (API/Integrations/SSO etc.) in support• Internal Support contact for using python scripting for large backend data operations• Help Addepar clients to the greatest extent possible through both functional and conceptual trainings• Assist new support team members on Queue Management and Product Expertise• Mentoring - Host ‘Office Hours’ to help other analysts on their backlog issues. • Working closely with Support Leadership on building ‘Technical Support’, a team specialized in technical aspects in all Addepar functions.

Us

London, Gb

Requirement Analysis and develop initial project scope for Implementation coordinating with key stakeholdersManaging Level 1 technical support teamAnalysis of recurring issues and coordinate team members to implement solutions Assist the Project Management Team in Implementing the Software Solution and conduct the post implementation training and Support.  Acting as the Level one Contact point to the end users and attend to the trouble reports and resolve them with the agree SLAs  Act as the Technical Consultant for Key Clients and assist them in solving their issues with the software solution.Internal Project Manager for change control implementations, server migrations and version releases Document and Implementation of Change Controls and coordinate with Technical Teams/ Leads for developing solutions.Assist Pre-sales activities and Pre Sales Module Demonstrations to prospective clients.

London, Gb

Make sure clients go live with the agreed project timelines providing the required training and support. Provide consultation and technical support to clients, and resolve the issues reported using the software with the agreed SLAs.Identify Errors in the Software and Gaps in the existing system to suggest solutions and liaise with Research and Development.Plan and execute Version Releases/Upgrades End User TrainingSQL Scripting to solve data level issues SQL Server Replication Maintain Monthly Routine Health Checkups - Application/Server Monitoring

Colombo, Western Province, Lk

Software Implementation & provide Support services related to Avabill telecom billing systemSupport clients with their daily routines in terms of Telecom Billing  Make sure Pre/Post Billing Activities are completed and ensure a smooth Billing Cycle  Write, Execute scripts in Database and Linux Backend Servers to ensure the all supporting systems are working without any issue  Carryout Deployments and Server Maintenance tasks.  Identify systems errors, suggest fixes and work with the internal teams to apply permanent fixes

Master’S Degree, Management Information Systems, General

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor’S Degree, Management Information Systems, General

Diploma In Project Management, Project Management

High School