Dilum Samarajeewa
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Dilum Samarajeewa Email & Phone Number

Quality Process Manager at Typefi Systems at Typefi Systems
Location: Sri Lanka, Sri Lanka, Sri Lanka 7 work roles 4 schools
1 work email found @typefi.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email d****@typefi.com
LinkedIn Profile matched
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Current company
Typefi Systems
Role
Quality Process Manager at Typefi Systems
Location
Sri Lanka, Sri Lanka, Sri Lanka
Company size
52 employees

Who is Dilum Samarajeewa? Overview

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Quick answer

Dilum Samarajeewa is listed as Quality Process Manager at Typefi Systems at Typefi Systems, a company with 52 employees, based in Sri Lanka, Sri Lanka, Sri Lanka. AeroLeads shows a work email signal at typefi.com and a matched LinkedIn profile for Dilum Samarajeewa.

Dilum Samarajeewa previously worked as Quality Process Manager at Typefi Systems and Team Lead at Typefi Systems. Dilum Samarajeewa holds Bsc (Hons) Information Technology from Middlesex University.

Company email context

Email format at Typefi Systems

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{first_initial}{last}@typefi.com
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AeroLeads found 1 current-domain work email signal for Dilum Samarajeewa. Compare company email patterns before reaching out.

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Profile bio

About Dilum Samarajeewa

A dedicated and results-driven individual with 12+ years of experience in providing exceptional service and resolving customer inquiries. Proficient in leveraging a deep understanding of products and services to address customer needs promptly and efficiently. Adept at maintaining high levels of customer satisfaction and building lasting client relationships. Skilled in effective communication, problem-solving, and collaboration within cross-functional teams. Proven track record of consistently exceeding performance metrics and delivering exceptional customer experiences.

Listed skills include Windows Server, Active Directory, Troubleshooting, Technical Support, and 42 others.

Current workplace

Dilum Samarajeewa's current company

Company context helps verify the profile and gives searchers a useful next step.

Typefi Systems
Typefi Systems
Quality Process Manager at Typefi Systems
australia
Website
typefi.com
Employees
52
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Company profile
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7 roles

Dilum Samarajeewa work experience

A career timeline built from the work history available for this profile.

Quality Process Manager

Current
Typefi Systems

Colombo, Western, Sri Lanka

  • A deep understanding of the company's products and services to effectively support customers and resolve technical issues.
  • Took ownership of troubleshooting product issues and bugs, providing end-to-end solutions and resolutions.
  • Assisted customers in achieving their goals by offering guidance on best practices and responding to product-related inquiries.
  • Familiar with ticketing and helpdesk systems Zendesk and JIRA to manage and track customer inquiries and issues.
  • … Show more
  • Effectively managed and prioritized a backlog of support tickets, consistently meeting or exceeding response time and resolution targets.
Feb 2021 - Present

Team Lead

Typefi Systems

Colombo 05, Sri Lanka

  • Oversee a small number of a support team
  • Oversee the QA team in Sri Lanka
  • Provide training and onboarding to new customers to help them get started with the software.
  • Respond to the support tickets (Zendesk) within the given SLA and resolve the issues.
  • Create and modify InDesign templates to be used within Typefi publish projects.
  • Work with Professional Service Engineers to brief and QA new customization.
Jan 2018 - Feb 2021

Support Consultant

Typefi Systems

Colombo 05, Sri Lanka

  • Troubleshoot and resolve customer technical issues related to Typefi software and integrations.
  • Respond to the support tickets (Zendesk) within the given SLA and resolve the issues.
  • Provide feedback to the development team regarding software bugs and customer requests for new features.
  • Create and modify InDesign templates to be used within Typefi publish projects.
  • Work with Professional Service Engineers to brief and QA new customization.
  • Document customer solutions… Show more
Aug 2016 - Jan 2018

Technical Support Engineer

Netstarter

Colombo 02, Sri Lanka

  • Provide troubleshooting and technical support via e-mail, phone and chat.
  • Consult support developers for support tasks estimations
  • Coordinate and follow up with developers until the support task is completed
  • Prepare AWS hosting proposals
  • Monitor the AWS servers.
  • Monitor web site health from alert monitoring system.
Aug 2013 - Aug 2016

Technical Support Specialist

Navantis

Rajagiriya, Sri Lanka

  • Provided technical support for the following client:
  • NBC Universal, USA – Infrastructure & Application Support Duties: - Provided 1st line technical support, answering support queries via phone, email & chat. - Resolved the data flow issues between target systems..
  • NBC Universal, USA – Infrastructure & Application Support Duties: - Provided 1st line technical support, answering support queries via phone, email & chat. - Resolved the data flow issues between target systems..
  • Robert’s Awnings & Signs, Canada - Infrastructure Support
  • Belmont Meats Ltd, Ontario - Infrastructure Support
  • Barrick Gold Corporation, USA - Windows Server Patch Management
Nov 2010 - Jun 2013

Technical Support Executive

247 Techies

Colombo 03, Sri Lanka

  • Provided technical support to Canada, US & UK based customers.Duties:
  • Provided 1st line technical support, answering support queries via phone, email & chat
  • Remote User Support
  • Microsoft Tech Support
  • Home Network and Wireless Support
  • Computer Performance and Optimization
Sep 2010 - Nov 2010

It Help Desk Assistant

Lanak Orix Information Technology Services

Rajagirirya, Sri Lanka

  • Provided technical support over 800 users via in person and remotely Duties:
  • Provided 1st line technical support, answering support queries via phone, email & in person
  • Remote administration and management of customer premises equipment
  • Escalate issue to the level 2 support if necessary
  • Carrying out user administration and set up
  • Recording action faults as reported on: PC’s, servers, laptops and mobile
Jan 2009 - Sep 2010
Team & coworkers

Colleagues at Typefi Systems

Other employees you can reach at typefi.com. View company contacts for 52 employees →

JM Jason Mitchell Jason Mitchell Colleague at Typefi SystemsWestcliff-On-Sea, England, United Kingdom, United Kingdom View → BH Ben Hauser Ben Hauser Colleague at Typefi SystemsQueensland, Australia, Australia View → PA Prashan Abeysinghe Prashan Abeysinghe Colleague at Typefi SystemsAnuradhapura District, North Central Province, Sri Lanka, Sri Lanka View → GC Gayan Chinthaka Gayan Chinthaka Colleague at Typefi SystemsSri Lanka, Sri Lanka View → HM Hassaim Malik Hassaim Malik Colleague at Typefi SystemsLondon Area, United Kingdom, United Kingdom View → GV Guy Van Der Kolk Guy Van Der Kolk Colleague at Typefi SystemsThe Hague, South Holland, Netherlands, Netherlands View → KN Kasun Nimantha Kasun Nimantha Colleague at Typefi SystemsColombo, Western Province, Sri Lanka, Sri Lanka View → BV Ben Vale Ben Vale Colleague at Typefi SystemsSunshine Coast, Queensland, Australia, Australia View → SK Shanaka K Shanaka K Colleague at Typefi SystemsAuckland, Auckland, New Zealand, New Zealand View → AA Apsara Abeysiriwardana Apsara Abeysiriwardana Colleague at Typefi SystemsSri Lanka, Sri Lanka View →
4 education records

Dilum Samarajeewa education

FAQ

Frequently asked questions about Dilum Samarajeewa

Quick answers generated from the profile data available on this page.

What company does Dilum Samarajeewa work for?

Dilum Samarajeewa works for Typefi Systems.

What is Dilum Samarajeewa's role at Typefi Systems?

Dilum Samarajeewa is listed as Quality Process Manager at Typefi Systems at Typefi Systems.

What is Dilum Samarajeewa's email address?

AeroLeads has found 1 work email signal at @typefi.com for Dilum Samarajeewa at Typefi Systems.

Where is Dilum Samarajeewa based?

Dilum Samarajeewa is based in Sri Lanka, Sri Lanka, Sri Lanka while working with Typefi Systems.

What companies has Dilum Samarajeewa worked for?

Dilum Samarajeewa has worked for Typefi Systems, Netstarter, Navantis, 247 Techies, and Lanak Orix Information Technology Services.

Who are Dilum Samarajeewa's colleagues at Typefi Systems?

Dilum Samarajeewa's colleagues at Typefi Systems include Jason Mitchell, Ben Hauser, Prashan Abeysinghe, Gayan Chinthaka, and Hassaim Malik.

How can I contact Dilum Samarajeewa?

You can use AeroLeads to view verified contact signals for Dilum Samarajeewa at Typefi Systems, including work email, phone, and LinkedIn data when available.

What schools did Dilum Samarajeewa attend?

Dilum Samarajeewa holds Bsc (Hons) Information Technology from Middlesex University.

What skills is Dilum Samarajeewa known for?

Dilum Samarajeewa is listed with skills including Windows Server, Active Directory, Troubleshooting, Technical Support, Microsoft Exchange, Team Leadership, Help Desk Support, and Windows 7.

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