Diana Valencia Email & Phone Number

South Yarra, Vic, Au

Melbourne, Victoria, Australia

• Monitored and analysed project management metrics to identify challenges and process gaps.• Coordinated cross-functional teams to support project delivery on time, budget and scope, and overall project management results.• Maintained and improved project management dashboards to meet communication requirements, resulting in improved decision-making.

Victoria, Australia

• Achieved a 9.5/10 customer satisfaction for customer-faced projects by outlining work plans, managing resources and identifying constraints.• Managed Tier 3 projects achieving more than 95% on-time delivery.• Structured the project's team new members' training plan, reducing the required time by 50%, and designed training documentation introducing a collaborative approach and improving progress tracking and visibility.• Identified critical gaps and led process improvement initiatives for the project management department.• Designed and developed a comprehensive project management dashboard report, utilized weekly in high-level meetings for monitoring and performance tracking.

Australia

Advise Colombian clients living in Australia regarding mortgage and real estate investment solutions in Colombia.Identify clients' needs and evaluate their particular situations to provide financial advice while promoting the company's portfolio.

Victoria, Australia

Established the Sales Department and designed sales processes and overall sales strategy.Supported the project team by developing structure and job descriptions, coordinating stakeholders' communication, and reviewing the project's scope and budget control.Identified areas for improvement and proposed solutions to increase time efficiency and cross-team communication, such as the CRM customisation according to the business's needs.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Santiago De Cali, Colombia

Trained and advised corporate clients on the transactional system, decreasing the operational burden and optimizing response times.Detected outages and technical problems and managed complex disruptions liaising with cross-functional teams to ensure customer satisfaction. Identified and communicated system failures finding alternative solutions for improving customer service.Guaranteed constant training when and where clients needed. Additionally coordinated training sessions in Bancolombia's facilities, enabling networking opportunities.Supported commercial management engaging new clients and extending the portfolio of existing clients.Built strong relationships with corporate clients and stakeholders, facilitating communication with the bank and ensuring proper change management.Monitored factoring operations to meet targets and deadlines and guarantee customer success.

Santiago De Cali, Colombia

Master Of Business Administration - Mba And Master Of Global Project Management, Business Administration, Management And Operations

Finance For Management Decision, Finance, General

Bachelor Of Financial Administration, Finance And Business