Dimitrios Aslanidis Email & Phone Number

London, GB

London Area, United Kingdom

• Ensure the highest brand standards are implemented and maintained across all served and self- served Grind Pro & other B2B locations (such as Soho House, BrewDog etc).
• Creation of the training and auditing process
• Design all supporting material and documentation, including the management, and tracking of these processes.
• Work closely with our partners’ teams to identify potential performance opportunities and highlight gaps across those platforms, delivering the relevant training/coaching solutions.
• Strong knowledge of classic and automatic coffee systems, working closely with external suppliers / manufacturers to always ensure a high level of knowledge and delivery.
• Drive consistent service delivery aligning to the Grind brand standards.

London, England, United Kingdom

• As a Training Manager at GRIND my main responsibilities include:
• Coffee Operations Management across the group,
• Coffee Learning Strategy and People Development planning and implementation,
• Management of any Product, Customer Service and Product Quality related trainings for site teams,
• Development and implementation of all educational content based on the business needs,
• Providing ongoing support and training to all external partners (Soho House),

London, England, United Kingdom

• Working collaboratively with key stakeholders/ prospective clients to identify learning needs and formulate proposals to meet those needs for people at all levels
• Managing relationships and resources to ensure the successful development and delivery of programmes/courses
• Design e-learning materials and workshops
• Facilitating skills workshops with all the stakeholders
• Project Management of the assigned framework projects
• Manage client enquiries and responses

London, England, United Kingdom

• FTC 10 months As a L&D Junior Executive I was responsible for my own mini projects, as well as supporting larger initiatives across leadership, functional, and digital learning for the entire North and Western Europe.
• Preparing for & support international training programs like BAT Leadership Development Portfolio,
• Building digital learning playlists, selecting content to build capabilities across departments, functions, and countries,
• Responsible for L&D projects like learning campaigns, roll-out of new digital learning tools, & program deployment,
• Running BAT’s mobile learning platform for BAT sales teams,
• Supporting L&D communications to internal stakeholders, and help supervise impact of learning initiatives through benchmarking, reviewing data, & preparing updates.

London, United Kingdom

• Organising and hosting daily regional team physical or online training sessions,
• Coordinating and supervising work of Specialists and support staff by overseeing HR activities, Executingaction plans for developing instructional interactions and simulations,
• Completing shop floor observations and providing feedback to the team in line with management support,
• Delivering a high standard of customer service.
• Taking accountability for managing and resolving escalated complaints,
• Monitoring and leading on internal control processes.

London, United Kingdom

• Assisting the Store Manger in executing store operations,
• Analysing and interpreting trends to facilitate Sales planning, using information technology to record sales figures and analysing data (KPIs),
• Managing the store budget,
• Coaching and motivating the team in order to increase sales and work effectively,
• Team leading and effective staff deployment,
• Getting involved in recruitment, appraisals and performance reviews,

Athens, Greece

• Starbucks Greece Barista Championship winner - I managed to be one of the final 28 EMEA Barista Champions, out of the 13000 partners in the EMEA Area.
• Starbucks Greece representative in Starbucks EMEA Barista Championship finals - October 2018, Amsterdam, NL

Athens, Greece

• Keeping the store operating to standards and setting a positive example for the team,
• Anticipating customer and store needs by constantly evaluating environment and customers forcues,
• Assisting with new partner training by reinforcing successful performance and providing coaching if needed,
• Discovering and efficiently responding to customer needs,
• Providing high quality products for all customers.

Bachelor'S Degree, Political Science And History, Undergraduate

Studied and researched political science and modern history, with a special emphasis on the fields of: ▪ comparative politics, ▪ political.

19.4/20

Panhellenic Exams (A-Levels equivalent): ▪ Ancient Greek, ▪ Modern Greek, ▪ Latin, ▪ Modern Greek History, ▪ Modern Literature