Dimitrios Aslanidis Email & Phone Number

London, Gb

London Area, United Kingdom

▪Ensure the highest brand standards are implemented and maintained across all served and self- served Grind Pro & other B2B locations (such as Soho House, BrewDog etc).▪Creation of the training and auditing process ▪Design all supporting material and documentation, including the management, and tracking of these processes.▪Work closely with our partners’ teams to identify potential performance opportunities and highlight gaps across those platforms, delivering the relevant training/coaching solutions.▪Strong knowledge of classic and automatic coffee systems, working closely with external suppliers / manufacturers to always ensure a high level of knowledge and delivery.▪Drive consistent service delivery aligning to the Grind brand standards.▪Visit sites to conduct thorough and consistent regular training & auditing and create action plans when needed.

London, England, United Kingdom

As a Training Manager at GRIND my main responsibilities include:▪Coffee Operations Management across the group,▪ Coffee Learning Strategy and People Development planning and implementation,▪ Management of any Product, Customer Service and Product Quality related trainings for site teams,▪ Development and implementation of all educational content based on the business needs,▪ Providing ongoing support and training to all external partners (Soho House),▪ Teaching SCA standard coffee training courses,▪ On-site coffee teams training and support,▪ Managing a team of Head Baristas,▪ On-site auditing and quality assessments .

London, England, United Kingdom

▪ Working collaboratively with key stakeholders/ prospective clients to identify learning needs and formulate proposals to meet those needs for people at all levels▪ Managing relationships and resources to ensure the successful development and delivery of programmes/courses▪ Design e-learning materials and workshops▪ Facilitating skills workshops with all the stakeholders▪ Project Management of the assigned framework projects▪ Manage client enquiries and responses▪ Social Media management▪ Design and develop LMS systems

London, England, United Kingdom

FTC 10 months As a L&D Junior Executive I was responsible for my own mini projects, as well as supporting larger initiatives across leadership, functional, and digital learning for the entire North and Western Europe Area.▪ Preparing for & support international training programs like BAT Leadership Development Portfolio,▪ Building digital learning playlists, selecting content to build capabilities across departments, functions, and countries,▪ Responsible for L&D projects like learning campaigns, roll-out of new digital learning tools, & program deployment,▪ Running BAT’s mobile learning platform for BAT sales teams,▪ Supporting L&D communications to internal stakeholders, and help supervise impact of learning initiatives through benchmarking, reviewing data, & preparing updates.

London, United Kingdom

▪ Organising and hosting daily regional team physical or online training sessions,▪ Coordinating and supervising work of Specialists and support staff by overseeing HR activities, Executingaction plans for developing instructional interactions and simulations,▪ Completing shop floor observations and providing feedback to the team in line with management support,▪ Delivering a high standard of customer service.▪ Taking accountability for managing and resolving escalated complaints,▪ Monitoring and leading on internal control processes.

London, United Kingdom

▪Assisting the Store Manger in executing store operations,▪Analysing and interpreting trends to facilitate Sales planning, using information technology to record sales figures and analysing data (KPIs),▪Managing the store budget,▪Coaching and motivating the team in order to increase sales and work effectively, ▪Team leading and effective staff deployment,▪Getting involved in recruitment, appraisals and performance reviews,▪Training and coaching new employees,▪Inventory management - managing stock levels and making key decisions about stock control,▪Delivering legendary customer service

Athens, Greece

▪Starbucks Greece Barista Championship winner - I managed to be one of the final 28 EMEA Barista Champions, out of the 13000 partners in the EMEA Area.▪Starbucks Greece representative in Starbucks EMEA Barista Championship finals - October 2018, Amsterdam, NL

Athens, Greece

▪Keeping the store operating to standards and setting a positive example for the team,▪Anticipating customer and store needs by constantly evaluating environment and customers forcues,▪Assisting with new partner training by reinforcing successful performance and providing coaching if needed,▪Discovering and efficiently responding to customer needs,▪Providing high quality products for all customers.

Bachelor'S Degree, Political Science And History, Undergraduate

Studied and researched political science and modern history, with a special emphasis on the fields of: ▪ comparative politics, ▪ political.

19.4/20

Panhellenic Exams (A-Levels equivalent): ▪ Ancient Greek, ▪ Modern Greek, ▪ Latin, ▪ Modern Greek History, ▪ Modern Literature