Dmitrii Egorov Email & Phone Number

Belgrade, Rs

Serbia

Tomsk, Russia

Organized and managed a new direction of the company for better customer success and experience, promoting and reaching business goals.Create, provide and support product courses. My lessons are still actively used in the company. Developed educational documentation. Provided training for customers, partners, and staff. Mentored and managed trainers. Organized Certification.Worked on the creation of a community for developers and customers to share expertise. Collected and tested requirements for the community portal. Cooperate with partners and educational establishments.Taught on SCADA, HMI, MES, IoT, PLC, OOP, SQL/PostgreSQL, GIT/SVN, XML/JSON/CSV, JavaScript.

Tomsk, Russia

Worked on L3 Support. Participated in the implementation of pilot and real projects. Main Troubleshooter, Problem-Solver, and Mentor for Support and QA staff.Provided product and solution presentations for the team and customers. Managed support.Researched different SCADA, HMI, MES, PLC, ERP, Databases, Windows, and Unix Systems for support cases. Analyzed Logs, Dumps, and Reports.Collected requirements from the customer's Managers and Engineers. Joined field events and business trips. Researched requests, and managed tasks, and bug reports.

Conducted Smoke, Regression, Performance, Reliability, Security, Integration, UI/UX, Research, Cross-Platform, and End to end tests. Collected requirements from the customer's Managers and Engineers.Used Jenkins, Artifactory, GIT, and Gitlab for CI/CD. Redmine, Trello, and OTRS for organizing. Made Test cases in Testlink, and TestIT. Created and used tools for automation tasks with the QA team on Python (Robot), JavaScript, C# (Selenium), and Postman. Prepared and assembled stands (VMWare, VirtualBox).Create documentation and instructions for the team and customers.

Tomsk Region, Russian Federation

Worked with reporting to the regulatory authorities and Electronic document workflow, Cryptography (as Certificate Authority), and Security tokens/keys/HASP.Analyzed regulatory documentation. Tested integration import/export with 1C, JSON/XML/CSV, UI/UX.Trained customers to work with tools. Mentored staff. Used Helpdesk, Base of Knowledge, and CRM. Solve Issues with vendors, controlled execution, Re-tests, and handled customer requests.

Tomsk Region, Russian Federation

Communicated with customers, made appointments, and Lead generation. Searched for potential clients. Researched customer requirements, Advertisements, SEO, Market, Layouting, UI/UX of sites, and Parsed data for the database.

Tomsk Region, Russian Federation

Communicate with customers for lead generation. Selling tariffs on the B2B tender platform. Researched Customers, Tenders, Market, and Parsed data for the database.

Novosibirsk Region, Russian Federation

Handled almost 200 calls a day. Was the most successful in terms of KPI and OSI in a team. Helped a lot of customers with the best feedback in a team. Extremely stress-resistant and high-load work. Worked with Telecom, BackOffice, and CRM systems.