• Led company strategy and operations, driving growth and improving overall revenue.• Collaborated with marketing teams to align product designs with campaign strategies.• Directed a website redesign and collaborated with SEO teams.• Designed and managed Google Ads campaigns• Developed and automated workflows in GoHighLevel CRM.• Created clinical questionnaires in BASK CRM and integrated them with other systems.enhancing CRM performance and user insights.• Designed and executed email marketing campaigns.

• Resolved over 200 client support requests monthly, including complex GoHighLevel/Zapier integrations and client automation updates.• Managed and resolved 50+ FreshChat tickets per week, improving first-response resolution through streamlined troubleshooting.• Diagnosed and solved CRM-related technical issues.• Built and optimized automation.• Conducted 100+ client onboarding sessions, improving customer satisfaction rates by providing personalized CRM training and support.• Took over troubleshooting for phone system issues, ensuring system uptime and call quality.

• Built 5+ custom Highlevel CRMs from scratch, enhancing customer loyalty by implementing advanced automations and personalized workflows.• Developed CRM components including Snapshots, Funnels, Automation Triggers, and Campaign Pipelines, resulting in an increase in client retention rates.

• Developed customized CRM snapshots, enhancing campaign setup efficiency.• Designed and implemented 30+ automated workflows, triggers, and scheduled campaigns, improving lead engagement.• Developed and scheduled targeted marketing campaigns, increasing customer retention by 40% through personalized outreach.• Integrated 3+ third-party platforms using Zapier, streamlining data flows and reducing manual input errors.

• Monitored and analyzed Google Ads performance metrics, implementing strategic keyword targeting and ad optimizations that increased click-through rates.• Conducted daily keyword optimization, bid management, and budget adjustments, reducing cost-per-click (CPC) and maximizing return on investment (ROI) for ad campaigns.• Listened to and reviewed calls generated from ad campaigns' call-to-action, qualifying and disqualifying leads based on predefined criteria, ensuring high-quality prospects for the sales team.

• Designed and built a custom Highlevel CRM from the ground up, significantly boosting customer loyalty by implementing advanced automations and personalized workflows.• Developed and optimized key CRM components, including Funnels, Automation Triggers, and Campaign Pipelines, resulting in a measurable increase in client retention rates.• Provided expert technical support by troubleshooting complex software issues, ensuring high system uptime and a seamless user experience.

Wrote 40+ engaging, SEO-optimized articles for companies, increasing website traffic and improving brand visibility.