Dmytro Kravchenko Email & Phone Number

Kyiv, Ukraine

I have 3 years of experience as Lead Technical Support in the entertainment mobile game company. I have worked with such projects as Blitz: Rise of Heroes, Hidden Hotel, SpongeBob Adventures: In Jam, Family Zoo, and others.My duties:• Coordinating the team on tasks and ensuring communication between other departments;• Maintaining key performance indicators and reporting on team performance;• Carrying out adaptation for beginners in accordance with the instructions;• Responding to a constant flow of various questions from agents;• Communication with agents regarding their attendance, performance, new guidelines, and policies;• Monitor KPIs of agents and motivate the team to improve the quality of work;• Summarizing weekly analytics on projects and providing information to other departments;• Creating and maintaining a knowledge base (FAQ).When finding new bugs, created tasks in Asana and Jira. Analysis of new updates through Confluence. Verification of transactions of players in the economy through Excel tables.There is a desire to develop in the field of management and in the future to become a highly qualified project manager.

Киев, Украина