Dima Shaheed Email & Phone Number

Dubai, United Arab Emirates

Achieved a significant reduction in response time to customer requests by implementing efficient planning strategies for the service team. Handled customer complaints calmly and professionally and assisted customers with locating items and providing product information. De-briefing of the after sales engineers following the call out, filing completed records or rearranging incomplete items. Ensuring that all after sales calls are recorded onto the company software for complete customer records.Built a customer service dashboard to visually represent customer service metrics in real-time.Built an internal dashboard for quality records to analyze data and create action plan to correct.Dealing with information (satisfaction sheets), calculating and recording of quotations plus following through to completion whilst at all times ensuring that all transactions are logged, fully transparent and subject to the company's policy.

United Arab Emirates

Generated necessary documents and organized shipments from the factory to final delivery points, verifiable delivery on time and had complied all regulationsMonitored, to keep accurate documents for LC & Bank submissions ensured easy financial transactions.Created and checked Service Level Reports for the UAE warehouse to maintain smooth and uninterrupted operations.

Syria

I successfully reviewed and enhanced quality and inspection systems. I documented internal audits, ensuring adherence to industry standards and internal policies, and coordinated on-site audits by external providers, which streamlined the assessment process and resulted in fewer audit findings. I investigated customer complaints and non-conformance issues, implementing effective solutions that improved product quality and reduced complaints.

Syria

Updated and maintained machine parts inventory, ensuring availability of parts for repairs and maintenance hat improved parts availability by 50%.Researched and ordered parts for repairs, ensuring that the correct parts were delivered in a timely manner.

Syria

Developed a comprehensive database of vendors and products to streamline procurement processes. Undertaking mini competitions using existing frameworks.Identify and deliver efficiency savings and improved contractual arrangements Check validity of requests.Handle complaints.

Syria

I assessed electric power system reliability to maximize performance levels and ensure successful project acceptance. Key skills and specializations include utilizing hand tools and power tools for precise component assembly, as well as developing a new type of load for efficient project takeover.