Dima Sokol Email & Phone Number

Toronto, Ontario, Canada

•Accurately manages order processing in JDE to include pricing, terms of sale, product, quantity, shipping, and special instructions•Manage customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, and sample requests•Complete all product returns and invoice adjustments ensuring accurate reason codes are applied in JDE and appropriate forms are completed•Maintain accurate price books and initiates all price increases to ensure they are implemented in the invoicing system•Maintain daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates

Ontario, Canada

•Accurately manages order processing in JDE to include pricing, terms of sale, product, quantity, shipping, and special instructions•Manage customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, and sample requests•Complete all product returns and invoice adjustments ensuring accurate reason codes are applied in JDE and appropriate forms are completed•Maintain accurate price books and initiates all price increases to ensure they are implemented in the invoicing system•Maintain daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates

Toronto, Canada Area

• Made phone calls to customers based on hot leads.• Offered services relating to the claiming of disability benefits• Resolved complaints and issues arising due to the nature of the logistics of submitting the claims• Used proprietary software to fill-out forms, log calls and check customer records• Completed other administrative tasks

• Answered phone calls• Sold electronic products including video game systems and other related paraphernalia• Sold other store products not directly related to electronics such as toys, baby products, bikes and other seasonal merchandise• Processed cash, debit and credit card payments as well as store gift cards• Merchandised the section according to planograms• Received truck shipments and direct shipments and checked packing slip accuracy• Used store accessories such as portable printers and RF guns for pricing, inventory updates and other miscellaneous store tasks• Set-up proper displays for Flyer nights

• Configured cash registers, pricing guns, portable as well as stationary printers and other equipment according to specified standards• Answered phone calls from the stores and resolved issues• Received broken equipment and sent equipment to vendors for repair after creating the necessary tickets.• Prepared of the opening of stores for the Christmas season by packing in all of the required equipment and sending it to the designated locations.• Communicated with the IT department and assisted them with various other miscellaneous tasks

Markham

• Answered inbound phone calls and made outbound calls• Handled multiple projects by different clients simultaneously• Used a variety of applications specific to each client in order to serve customers by offering them refunds and credits, opening new accounts, serving existing accounts and closing accounts.• Escalated calls to the appropriate parties and logged in all the pertinent information• Helped with administrative tasks such as filing and photo-copying documents, inputting customer names into a database and determining coupon eligibility based on information provided

• Answered phone calls• Sold refurbished products of different categories: electronic, kitchenware and home appliances• Processed cash, debit and credit card payments and issued store credit where applicable• Merchandised the section according to planograms• Received truck shipments and checked the computerized inventory accuracy• Used store accessories such as portable printers and RF guns for pricing, inventory updates and other miscellaneous store tasks