Responsible for Front Desk Management, training, supervision and scheduling. Handling allvarieties of tour sales – internet, over-the-counter, daily and cruise-end tour & financial reports.High volume of numeric / alpha-numeric data entry - daily & cruise-end. Organizing andescorting tours in all destinations to ensure quality control. Dealing directly with Tour Operatorsin all parts of the world to ensure organization of tour product, dispatch and return, in a timelymanner.Daily responsibilities include:• Ensuring that the Shore Excursion desk is manned at all times when the office is open,recommend and sell excursions to Guests and offer suggestions and recommendations inregarding all our ports of call.• Responsible for the daily dispatching of tours and coaches in each port of call.• Responsible for assigning escorts for all tours.• When dealing with Guests ensuring that a five star service is provided at all times and to dealwith Guests complaints and comments in an efficient and timely manner.• Prepare items such as tour packages, briefing materials and manifests. Also to provideGuests with the most updated information with regards to tours in the form of a letter or aflyer.• Create Port Description sheets (Fun Ashore Guide) for each port of call, containing the mostupdated information regarding attractions of the particular port.• Financial Responsibilities include accurately charging, canceling and discounting ShoreExcursion Tickets and private arrangements. Also to be cost conscious with the use of officesupplies and other consumables in the Shore Excursion Department.• Deputize for the Shore Excursion Manager.

• Provided guests with accurate information on all excursions provided by CCL. • Maintain an effective communication flow between the contracted tour operators, shore side management and the onboard hotel operation.• Refer to the Standard of Performance manual for policy and procedures within the Shore Excursion Department.• Maintain a professional work environment with all departments onboard.• Assist in accurately reporting and maintaining all voyage end information; revenues, operational conditions and tour updates.• Notify all departments of any change to the shore excursion program that may have a direct effect on the service provided to the guest.• Handle guest complaints and resolve any grievances.

Duties:• To display first rate guest service at Front Desk and ensure all of the guests needs are attended to in a prompt and friendly manner.• Contribute to the effective running of the Reception Services Team.• Support the Reception Services Manager with the training and development of any new staff and all duties in relation to leading and managing the team.• Attend any appropriate meetings in the absence of the Reception Services Manager and report back any information.• Take ownership of the Diary Management and ensure that any changes are made as and when requested. Monitor the diary to make certain that all procedures for booking appointments are being adhered to. This responsibility is also supported by the Reception Services Manager.• Oversee the Room Booking function with other members of the reception team.• Attend regular meetings with the Reception Services Manager to ensure effective communication and relationships within the reception team.• Ensure all procedures and duties are adhered to throughout the team and that all checklists and tasks are completed daily• Organize escort service for VIP guests, and additional service (excursions, translator, etc.)• Ensure guests safety and security.