FUNCTIONS - Design, program, implement and support software developed in Genero BDL and lead different technology projects. - Create, write and analyze queries, views and stored procedures of medium and high complexity to retrieve information from databases such as Informix SQL and MySQL.- Design and development of Business Intelligence reports and dashboards using tools such as BI4WEB, Excel and Power BI.

FUNCTIONS Responsible for the planning, configuration, and implementation of overall Phidias software for the different clients (schools). Provide training and expert consultancy to final users (collaborators, teachers, and management team). Collect and document client requirements and functional specifications that can contribute to improvements and new developments. Provide second-level support to customers located in Colombia and Europe in aspects of configuration and business flows.

FUNCTIONSOn-site support for RECAMIER S.A. Company in activities like support and technical assistance to users responding to queries via chat, email, or phone, troubleshooting, diagnostic tests, and remote access. VoIP (setting and installation), networking (administration and troubleshooting). Administration and update of Operating Systems, licensing, and inventory of equipment. Installation and setting of desktop applications, office software, email accounts, antivirus, and backup agent. Support and installation of mobile applications for the Company's sales force, in addition, the study, research, and simulation to aid in writing and updating manuals for incidents resolution and its implementation.Technologies: Cisco Unified Communications Manager, Abacox, SOTI Mobicontrol, MS Office, ITIL

FUNCTIONSResponsible for management, handling, and technical support of Incidents and Requests for STF Group (Studio F) Company, creation, follow-up, and cases monitoring (Tickets) according to the SLAs established by the company, in addition to ensuring the operability of the workstations, installation, and operation of end-user applications and office programs, antivirus and antispyware, management and administration of users, workstations through Active Directory.

FUNCTIONSTelephone assistance for DIRECTV service subscribers for technical support in Television, Internet, Customer Service, Billing, Programming, and Users Loyalty. Analyze customer's negative experiences with DIRECTV service, identify and provide an effective solution through telephone contact, changing the perception of customers and turning them into promoters of service. ACHIEVEMENTSI achieved the recognition of the Service Excellence category and nomination for the WOW Directv 2012 Awards for the annual trip to the company's office in New York.Winner of the 2012 Directv annual trip to San Andres Islands by the nomination in the Service Excellence category.Participation in the project of restructuration of “Root Cause Tree" for optimization in the evaluation process of the Quality of Service in areas of Customer Service, Technical Support, and Continuous Improvement.Participation in the project of categorization of "Recalls Tree" to analyze the reason for recurrent calls from users to Customer Service and Technical Support areas.