Dimas Aji Hariansyah Email & Phone Number

Jakarta, Indonesia

Jakarta, Jakarta, Indonesia

Quality control check for Jagoan (the Mobile Barista) to ensure they follow the SOPs, analyze service time data, potential fraud, conducting research and investigation for Jagoan, also seeking out and conducting market research for grab-and-go spot at Jago's operational area.

Tangerang, Banten, Indonesia

Managed day to day operation of all 11 outlets and SOP improvement. I responsible for visiting outlets weekly or monthly to control and make sure every outlet did what the HQ asks. And then my responsible also for conducting some project, executing, and analyzing every month.

Greater Jakarta Area, Indonesia

Managed day to day task of customer service team for handling operation and sales order. I was responsible for maintaining the number of sales with average growth of 10%-15% every month. And also responsible for calculating the customer service performance including the incentive.

Greater Jakarta Area, Indonesia

My main responsibilities as AVP of Operations for Cleanlab Laundry was to expand and enhance the Cleanlab laundry capabilities to cater the new B2B business expansions that resulting in additional tenth of millions of additional revenue for Cleanlab Laundry.I have created and maintained an SOP for operational excellent for both B2B and B2C operations. I have also managed to better optimize the route and fleet operations for our B2B services, which resulting in our more competitive price offering for B2B laundry business. The expansion of Cleanlab Laundry capabilities, as well as the optimizations of our fleet operations and logistic, resulting in us successfully landing a high profile client such as Abang None Jakarta Barat, Travelio, Airy Room, as well as Ibis Hotel.

Greater Jakarta Area, Indonesia

As senior analyst, my work was focused mainly to optimize the operational performance of Ahlijasa business unit. I successfully opened up and maintained 12 new stores in around Greater Jakarta areas. That generates hundreds of million rupiah of revenue per month, with 98.3% on time rate, and less than 1% complaint rate. I was responsible in assessing the Ahlijasa's fleet capacity and on reporting driver's performance and compensation. Which result in greater optimization for Ahlijasa's business as we align the driver compensation to their performance (mainly their completion and on time rate)During my time as Senior Operations Analyst, I was also trusted to spearhead to develop the operational readiness of new business unit which is Cleanlab Laundry stores. and it's integration with Ahlijasa online laundry arms.

Greater Jakarta Area, Indonesia

As Field Operation Analyst for online laundry business arms of Ahlijasa Indonesia. I was responsible for overseeing driver job allocation and scheduling during order pick-up and delivery for Ahlijasa online laundry services. I also responsible to support the business expansion for the air conditioning and home cleaning services, by maintaining the sales process and job allocation, as well as acquiring the talent necessary to support the business unit operations.

Responsible of acquire talents and potential partner which are, mechanic, car wash talent, and repairing shop as a potential partner for the product.I have acquired around 200s leads of autoshop around Greater Jakarta areas, and conduct several dry run and training for what will eventually become the Go-Auto at Go-Jek.

Responsible of comparing the pricing data with the competitors which are, Lazada.co.id; Tokopedia.com; elevenia.com; bukalapak.com; and qoo10.co.id.This ensure that the price offering was competitive in our attempt to retain users and acquire more sales in our platform

Responsible to help in making a proposal to the potential client with collecting information or research that will be used for evidence. Follow-up the customers or clients and promoting company’s products. This helped the company to have a more accurate information thus improving the chances to land a new client for the business