• To maximize revenue, market share and profits for hotels through the strategic coordination of revenue management processes and procedures.• To make sure that the system integrations are running well• To make sure that room inventory & rate are being delivered to other channels properly• To make sure that all statistic (market segment, source of business, rate code) are being recorded properly• To check & analyze Daily Revenue Report• To check & analyze daily market share based on Competitor Report• To review 3 months on the book report and forecast• To analyze daily pick up based on market segmentation and source of business.• To lead Revenue Meeting with Hotel GM/HM, Sales Leader to analyze 3 months booking pace• To join Hotel Business Review (PNL Hotel meeting)

• To prepare room budgets for transient and group for each segmentation• To provide inventory management functional expertise and leadership to sales leaders.• To evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities• To provide critical input to market leaders for development of property sales strategy. May prepare for and lead sales strategy meetings for hotels in sub-market• To manage room authorizations, rates, restrictions, and inventory to maximize cluster rooms revenue• To promote and protects brand equity..• To explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

• To prepare room budgets for transient and group for each segmentation• To provide inventory management functional expertise and leadership to sales leaders.• To evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities• To provide critical input to market leaders for development of property sales strategy. May prepare for and lead sales strategy meetings for hotels in sub-market• To manage room authorizations, rates, restrictions, and inventory to maximize cluster rooms revenue• To promote and protects brand equity..• To explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

• To assist in the management of rooms inventory to maximise cluster rooms revenue as well as maintain accurate reservation system information.• To assist in the preparation of the agenda and other supporting documents for sales strategy meetings (Weekly Meeting)• To assist in managing room authorisations, rates, and restrictions, including communicating with rate restrictions and strategy to properties• To assist with account diagnostics and monitoring transient and group inventory to ensure straight-line availability• To Assist in the implementation of hotel sales strategies in the reservation and inventory systems.• To escalate technical questions relating to the reservations and property management systems to the correct support desk in a timely manner.• To Monitor the compliance with and participation in Company promotions and eCommerce channels.

• Monitoring all reservations is correct, all requests is delivered to department concerned• Ensuring reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates• Responding to all reservation request and providing information about hotel rates, availability, and facilities correctly• Monitoring all reservations Is guaranteed and make sure the deposit / voucher / GL is well received• Updating No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions• Preparing groups pre-arrival process and group naming list• Controlling daily pick up and allotments for OTA and Website • Preparing weekly OTA commission report • Preparing month to date on hand and occupancy forecast report to Revenue Manager• Balancing room configuration• Monitoring OTA Extranet, Travel Agent and Hotel Website room allotments• Preparing daily pick report to Revenue Manager• Preparing AM & PM report to Sales Team & Revenue Manager

• Handling reservations by mail, telephone, telex, cable, fax or central reservation systems referral• Handling reservations from the sales office, other hotel departments, travel agents, OTA and Corporate• Providing information about availabilities, rates, hotel facilities and services• Preparing confirmation letter• Follow up deposit for non-guaranteed booking• Answering inquiry by email, phone and fax

• Handling check in and out process and cashiering• Preparing pre-arrival reservation• Preparing pre-arrival group• Assigning room and accommodating special requests whenever possible• Performing night audit when night shift• Preparing occupancy report and daily room revenue to all department

• Handling check in and out process and cashiering• Preparing pre-arrival reservation• Preparing pre-arrival group• Assigning room and accommodating special requests whenever possible• Performing night audit when night shift• Preparing occupancy report and daily room revenue to all department

• Providing a strong knowledge of the hotel’s facilities and services and of the surrounding• Providing information about attraction, facilities, services, and activities in or outside properly• Providing pick up from the airport or train station when required• Handling airplane and train ticket for guest needs• Delivering and safely storage Guest luggage