- Managed and evaluate technical enginer provisioning team - Ensure the installation process was done properly- Developed and maintained a number of Point Of Presence (POP)- Coordinate with third party provider- Managed backbone maintenance, troubleshooting, and upgrades hardware and devices- Create a budget for the installation new customer and maintenance pop- Manage Wifi Project as requested by customer

 Manage account manager (customer relationship officer) to give excellent after sales service Give important explanation to customer when needs and have problems issue. Decide review for customer needs (bandwidth and price) Manage Network Monitoring Center teams Monitoring all customers connection performance and satisfication Analyze problem on customer’s Internet connection and other services. Escalate any Service and Network incidents with analysis results.

 Manage Network Monitoring Center/Customer Support teams Provide after sales support for D-NET Customer Handle all incoming customer complaints regarding Internet connection and DNET Services. Analyze problem on customer’s Internet connection and other services Make weekly report about Customer connection performance

 Responsible for Monitoring Network System (NMS), Perform early detection on failure system, Tracking and Solving Network Problem Integrating Network to Provider/Client Maintenance Network System Designing and Deploying Network System Environment Doing Network Quality Testing on customer demand Device Quality Testing  Perform communication & networking systems analysis & design planning for integration.

 Surveying, Installing, Provisioning and Maintenance Radio Access Radio Monitoring on NOC (Network Operation Center) Tracking and Solving Radio Problem