1. Program Leader• Supervising and maintaining program development and operation• Representing Academic Sekolah.mu for academic-related events2. Learning Designer• Designing and developing a program3. Curriculum Developer• Designing and developing curriculum4. Quality Assurance• Testing and evaluating programs• Maintaining the quality of teachers5. Data Analyst• Analyzing the impact of programs6. Facilitator• Facilitating programs7… Show more 1. Program Leader• Supervising and maintaining program development and operation• Representing Academic Sekolah.mu for academic-related events2. Learning Designer• Designing and developing a program3. Curriculum Developer• Designing and developing curriculum4. Quality Assurance• Testing and evaluating programs• Maintaining the quality of teachers5. Data Analyst• Analyzing the impact of programs6. Facilitator• Facilitating programs7. Product Developer• Developing LMS Product8. Training Developer• Developing and facilitating training programs9. Curator• Curating programs• Curating learning materials Show less

Primary English Language Teachers of Indonesia (PELTIN) is a non-profit association for primary English teachers, pre-service teachers, parents, and others interested in TEYL in Indonesia. I am in charge of the Publicity division, focusing on managing and supervising social media and web content of PELTIN.

I am currently getting involved and assisting the department's excellent research focusing on developing an effective and efficient proficiency assessment tool for primary English teachers in West Java. This is expected to give a standardized proficiency assessment tool for primary English teachers so that they will be able to deliver up to par learning experience to students that is in line with suggested framework and Indonesian curriculum requirements.

Developed comprehensive product and customers experience journey expertise and maintained an up-to-date understanding of products.Collaborated with the sales team members in a fast-paced environment to achieve goals.Provided customers with fast and accurate concerns handling services, efficiently resolving any issues alongside the team members.Increased internal revenue by 30% through leveraging existing customer relationships to expand the business.Recognized… Show more Developed comprehensive product and customers experience journey expertise and maintained an up-to-date understanding of products.Collaborated with the sales team members in a fast-paced environment to achieve goals.Provided customers with fast and accurate concerns handling services, efficiently resolving any issues alongside the team members.Increased internal revenue by 30% through leveraging existing customer relationships to expand the business.Recognized for exceptional customer service skills and problem-solving ability.Was responsible for the analysis, documentation, and reporting of management information.Worked with team and management to deliver exceptional production operations.Supervised and trained other staff members and arranged for employee training by scheduling training or organizing training material.Executed weekly schedules, training requirements, and yearly performance reviews, ensuring compliance with all policies and procedures.Engaged and interacted with daily customers, delivering a highly satisfying customer experience, and increasing sales.Ensured the overall experience and operations in the center.Created budget plans for events or activities.Managed the center's social media and ensured the engagement or posts are interesting to reach wider markets.Forecast schedules for the current and upcoming months.Conducted level check appointments with customers or underaged customers and assisted with advising sessions for members.Dealt with members' concerns and or complaints.Was responsible for the overall look and experience of the Center, ensured consistent warmth and welcoming, tidy, and clean vibe. Show less

Was responsible for overseeing the administration, operations, and management in the center.Was in charge of the growth and overall profitability of the Center.Performed operational standards ensuring the center was at the desired level of customer satisfaction.Involved in strategic decision-making policies with good business sense.Conducted equal and proper delegation of tasks to staff.Managed budgeting and internal revenue forecasting to maximize the efficiency of… Show more Was responsible for overseeing the administration, operations, and management in the center.Was in charge of the growth and overall profitability of the Center.Performed operational standards ensuring the center was at the desired level of customer satisfaction.Involved in strategic decision-making policies with good business sense.Conducted equal and proper delegation of tasks to staff.Managed budgeting and internal revenue forecasting to maximize the efficiency of activities in and out-center, the sufficiency of center procurement, and the consistency in achieving the company's target.Taught classes.Attended, responded to, and handled customer inquiries and requests.Provided excellent customer service experience to parents and students.Was responsible for managing expectations of parents and students, monitoring front desk and administrative duties, and maintaining professional standards of a learning center as determined by the Head Office. Show less

As a Center Experience Coordinator/Service Manager, I was responsible for overseeing the administration, operations and management of the Center. In addition, I was in charge of the growth and overall profitability of the Center. For five consecutive months, with the help of the team, I was able to improve and maintain the core performance index of customer's experience journey bringing the center to achieve the title of Most Improved Center in January 2020. Also, having achieved 110% of the… Show more As a Center Experience Coordinator/Service Manager, I was responsible for overseeing the administration, operations and management of the Center. In addition, I was in charge of the growth and overall profitability of the Center. For five consecutive months, with the help of the team, I was able to improve and maintain the core performance index of customer's experience journey bringing the center to achieve the title of Most Improved Center in January 2020. Also, having achieved 110% of the company's target was a great milestone I had during my employment as a Center Experience Coordinator.To maintain customer's journey from start to finish, I revamped the operational standard to make sure that the center is in the desired level of customer's satisfaction. I was also acquired to decision making with good business sense. Besides, proper delegation of tasks to staff was conducted. Having a warm and comfortable environment for customers was also delivered. I managed classes, budget, and internal revenue forecasting to maximize the efficiency of activities in- and out-center, the sufficiency of center procurement, and the consistency of achieving company's target. Those things resulted in big achievement for two months in November 2019 and April 2020. I was also in charge of attending, responding, and managing customer inquiries and requests. Additionally, providing excellent customer service to parents and students was one of the main tasks I had as a Center Experience Coordinator. Lastly, I was responsible for managing expectations of parents and students, monitoring front desk and administrative duties, and maintaining professional standards of the Learning Center as determined by HQ. Show less

As a Senior Mentor, I was assigned to teach some classes for existing members and give “Introductory Class” to new members. I managed to maintain 95% of active members for four months in a row as a result of maintaining high-quality engagement with them.In addition, following up with members who have classes on the day and the following days was my main responsibility along with keeping their good study habits before joining classes. During my employment as a Senior Mentor, I could make… Show more As a Senior Mentor, I was assigned to teach some classes for existing members and give “Introductory Class” to new members. I managed to maintain 95% of active members for four months in a row as a result of maintaining high-quality engagement with them.In addition, following up with members who have classes on the day and the following days was my main responsibility along with keeping their good study habits before joining classes. During my employment as a Senior Mentor, I could make at least two members renew their membership as a symbol of satisfaction and a proven method of learning.Keeping up with members' goals through advising sessions to direct them to their main goals and to nurture the relationship and the bond between a Senior Mentor and the clients. Having won the Best Team Player two times has proven my agility, motivation, support, and endurance to the center.To sharpen my attention to detail, I was in charge of doing administrative duties to support the company’s goals and requirements. Also, I attended training to improve my professional and academic qualifications. During my employment as a Senior Mentor, I took an online International TEFL Certification to support my teaching path and career in the industry. Finally, I was responsible for ensuring that all staff members contribute and work on track to support the center's revenue. Show less

As a mentor, I was responsible for giving "Introduction" class to new members and teaching some classes for existing members. I could maintain 90% of active member engagement during my time as a mentor by following them up, monitoring their progress, turning inactive member to active members, giving advising sessions, and full-support session prior to classes.As a mentor, I was also encouraged to be the front liner to help boost center's internal revenue through renewals and referrals… Show more As a mentor, I was responsible for giving "Introduction" class to new members and teaching some classes for existing members. I could maintain 90% of active member engagement during my time as a mentor by following them up, monitoring their progress, turning inactive member to active members, giving advising sessions, and full-support session prior to classes.As a mentor, I was also encouraged to be the front liner to help boost center's internal revenue through renewals and referrals from existing members. During my 6-month employment as a mentor, I succeeded in achieving 105% revenue from the set target back in January 2019.I was also in charge of executing several administrative duties. Together with my team, I managed to hold nine big events with more than 30 participants joining in the events. Being the best Team Player has proven my skills to the jobs assigned to me. Show less

I worked for a private company that deals with developing children's literacy skills in English. Besides working on teaching children English literacy, I was assigned to work on clerical duties, such as helping administrator to set children's schedule, communicating with parents talking about their child's progress, and promoting the center to broader customers.