Led the transition to a performance-driven culture by managing recruitment processes and resolving conflicts.• Replaced external agency with internal marketing team for better results and cost efficiency.• Collaborated with managers to set goals and track employee progress.

In my role as a Project Manager at AEON delight (Indonesia), PT. Sinar Jernih Sarana, I led operations across multiple regions in Indonesia, ensuring high service standards and client satisfaction. By conducting regular inspections and implementing PDCA methodologies, I successfully resolved operational challenges and drove continuous improvement.

In my role as a Management Trainee at AEON delight and PT. Sinar Jernih Sarana in the Greater Jakarta Area, Indonesia, I undertook diverse responsibilities such as cleaning, gardening, pest control, team leadership, and customer relations. I also managed recruitment, payroll, and training, contributing to operational excellence and client satisfaction. Through this experience, I honed my multitasking, leadership, and problem-solving skills.

In my role as a Reservations Agent at Padma Resort Legian in Bali, I was responsible for handling reservations through various channels, including FIT, direct online, and travel agents. I also played a key role in arranging transport, preferences, and restaurant bookings to provide guests with exceptional service. By coordinating with other departments, I ensured a smooth and enjoyable stay for all guests.

- Reaching monthly target- Maintaining old account - Developing sales- Assisting Banquet event running smoothly

Serving Breakfast, Lunch and Dinner at all day dining restaurant (Al Tanoor Restaurant)