Dimas V. Email & Phone Number

Jakarta, Indonesia

Singapore, Singapore, Sg

In scope countries: Indonesia, Malaysia, Singapore, Vietnam, Thailand, Philippines

Kebayoran Lama, Jakarta, Id

Reporting to the Business Unit CEO, supporting in shaping the Management’s medium & long-term operational direction, bridging the Supply Vendor Management, Operations and Commercial team in between.• Leading continuous improvements by conducting process mapping, performance improvement, ensuring productivity & efficiency.• Leading the data management & tools automation.• Leading the operational solutions roadmap. • Leading the seamless implementation of new operational process for new or existing solution-based (new business process) external customer(s).• Leading the pricing team to conduct end-to-end costing and recommending the selling price.

Kebayoran Lama, Jakarta, Id

Partner of the Head of Ops, spearheading the Operational Excellence and Project Management Office to develop analytical frameworks to help solve strategic business and operational issues in country level. • Lead the onboarding process to design the logistics solution of new acquired customers with new or complex business model, working with Commercial and Supply Team. • Perform operational and business process improvement (eg. process mapping, productivity / efficiency improvement, automating administrative processes).• Develop and maintain SOPs, manuals, training materials, and dashboards. • Driving alignment with key stakeholders across the company on multiple continuous improvement initiatives.

Bonn, Nrw, De

Answering directly to Country VP Operations, responsible to lead and manage country process compliance, quality management system, and continuous improvement initiatives.• Report consistently to Country management and leadership on the performance of the Global SOP & QMS and raise attention to any need for further action or involvement within these processes.• Manage business and project risks, including the development of contingency plans according to the needs of the programs/projects being managed.o 2020 Employee of the Year Winner, Overall Excellence – DHL Express Indonesiao APeC (Asia Pacific excl. China) Regional ISO 9001:2015 Internal Auditor, with experience auditing DHL Express Hong Kong, Taiwan and the Philippines.o Quality Management System Country Rep - Led the ISO 9001:2015 Transitional Certification of DHL Express, obtained Country Quality Management System certification by Global 3rd Party Auditing Body.o Audited 10-15 Branches by yearly basis in Indonesia & Timor Leste for operational compliance. o Global Best Demonstrated Practice – Led the ISO 9001:2015 Context Analysis initiative, became Global standard for Top-Level to Facility-Level Management Risk & Opportunity Assessment.o APeC Region Best Demonstrated Practice – Integrating of ISO 9001:2015 and Global SOP Audit for impactful Operations Excellence reviews.o Completed 100+ Standard Working Instructions (SWI) for end-to-end import & export logistics processes.o APeC Region Best Demonstrated Practice - Initiated a new product operational procedure; generated EUR xM in YTD Sep 2021.o Implemented CRM tools for 18 facilities which can monitor any communication made to Customers to measure resolution rate and compliance rate of the follow-ups.

Bonn, Nrw, De

Reporting to National Ground Operations Sr. Manager, Valdy assigned as Service Centre Manager as a stretch assignment while handling Global SOP in between. Headed the Operations Centre (Top 4 Volume Service Centre in Indonesia) consisted of 35-40 staffs by implementing strategies to ensure improvement in both service and transit time performance whilst managing costs. • Achieve the operation KPIs and business goals and ensure the performance of all vendors in line with DHL team and meet network standards.• Liaise with local authorities such as Labor Department, Police Department and Customs Excise in meeting industry and authorities’ standards and requirements.• Support the business acquisition process and provide after sales support in order to achieve revenue targets.• Manage all customers’ inquires and ensure high quality services provided.• Ensure Operations team remains within cost targets and seek means by which to manage costs whilst maintaining/ improving service and productivity levels.o Improving the Operational Productivity on SPORH by X stops per courier using new roadmaps.o Reducing overtime by enhancing productivity by XXX hours a month.o Reducing Delivery Exceptions below X% by initiating a proactive system of Bad Address identification tools.

Bonn, Nrw, De

Valdy was supervising and developing a team consisted of 10-15 associates to meet the pre-defined Key Performance Indicators (KPI's) whom responsible for providing after sales services to DHL's customers including tracing services and service recovery. He also had to ensure the compliance of tracing procedures & international / local network service standard and handle escalated trace cases professionally. He was reporting to Customer Care Manager.

Bonn, Nrw, De

Valdy was responsible for the smooth execution of Key Account / Top DHL's customer servicing strategy for designated accounts in line with the direction of the Key Account Support Manager; whilst continuously working with customers to identify and incorporate their evolving needs in Key Account Servicing. He is also coordinating with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirement for Key Account customers. At the same time, Valdy was also acting as Key Account Supervisor conducting monthly/quarterly reports, assessing team KPI, and quality monitoring.

Bonn, Nrw, De

Valdy led a customer service team which effective target to support customer via call. He also managed and ensure contracted service level is maintained. Valdy also worked closely with the project executive on the implementation of new customer projects and provide pro-active customer service solutions for new/existing customers and provide tabulation of customer statistics, preparation of management reporting and presentation to customers. He also had a responsibility for staff deployment in the contact center operations area.

Bonn, Nrw, De

Valdy was responsible for providing quality and professional trace services to all parties, particularly customers and the DHL network, aimed at resolving service incidents to achieve and exceed defined performance standards for traces and customer service. He provided tracing services for customers by investigating shipment incidents involving clearance delay, undelivered, returned, misrouted, delayed, lost damaged shipments, etc. Valdy also had to be able to highlight areas for improvement, with suggested solutions - to improve DHL's procedures, technology and service to positively enhance customer's experience with DHL.

Bonn, Nrw, De

Valdy was responsible for answering international / domestic customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. He is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.

Sleman, Yogyakarta, Id

Id

Bachelor Of Arts (Ba), International Relations / International Political Economy

Exchange Student (Jasso Scholarship), International Trade (Nupace Program)

Exchange Student (Aichi Prefectural Scholarship), Japanese Business Language

Exchange Student, Japanese Language

High School Diploma, Natural Sciences