Dimitar Dzhambov Email & Phone Number

Toronto, Ontario, Canada

• Answer all telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry• Establish and maintain good working relationships with customers to encourage repeat and referral business• Take initiative to exceed customer satisfaction even if it requires overcoming obstacles• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs and resolving customer concerns• Keep the customer abreast of estimates and communicate with the Department Manager on warranty decisions• Advise the customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications• Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales• Obtain customer’s signature on repair orders and provides customers with a copy• Inspect every finished repair order for proper completion, pricing accuracy and legibility• Train new employees and provide them with assistance when they need it• Follow all company policies & procedures related to job duties and work within the guidelines of the company• Promptly address and resolve customer’s viewpoint and service follow-up issues• Test drive the vehicle with the customer as needed to confirm the problem and refers to test technician• Consult with the technician or manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer• Call all customers after the work to ensure satisfaction• Maintain a professional appearance at all times• Perform other tasks, based on management requirements and instructions

Toronto, Canada Area

• Opening, handling and closing of customer and internal work orders for the dealership;• Manage and maintain 20 car loaner fleet (gas, cleanliness, damages, etc.);• Coordinate customer mobility while their vehicles are in service either by providing the shuttle service or a loaner vehicle;• Coordinate the day-to-day shuttle schedule;• Train new employees and provide them with assistance when they need it;• Assisting the manager on hiring new shuttle drivers and lot guys and other matters as required;• Processing customers’ payments, balance and manage cash flow at the end of the day, as well as at the end of the month;• Handling new car pre-delivery inspections and used car safety certificates;• Assist customers to book appointments for service in person and over the phone;• Manage the tire storage operations;• Follow up with the technicians to ensure vehicles are repaired on time and advise customers whether any additional repairs are needed;• Answer customers’ inquiries in person and over the phone in a friendly manner to ensure we exceed customers’ needs;• Assist the lot team when in high season to ensure flawless service operations at the dealership.

Toronto, Canada Area

• Notify the manager for any mechanical issues regarding the vehicles and/or when a vehicle needs service;• Drive customers to and from their destination while their vehicles are being serviced;• Organize the daily pick up log by communicating with customers over the phone as well as in person and corresponding with the service department; • Manage a log of the trips and assign the shuttle pick ups among the shuttle drivers;• Keep the shuttle vehicle in immaculate condition inside and outside;• Make sure the vehicle is always fuelled up;• Delivering parts to customers and other dealerships within the Greater Toronto Area.