Dimitar Gegov Email & Phone Number

Bulgaria

Sandanski, Blagoevgrad, Bulgaria

• Utilize 3D printer Creality CR-10s pro v2 to produce high-quality output models for various projects.• Collaborate with ERP solution provider to ensure effective implementation, testing, and troubleshooting of system functions.• Lead production planning for both aluminum and PVC production lines, ensuring optimal efficiency and productivity.• Fine-tune ERP development to resolve issues and improve performance, resulting in increased efficiency and productivity.

Sandanski, Blagoevgrad, Bulgaria

• Utilize 3D printer Creality CR-10s pro v2 to produce high-quality output models for various projects.• Collaborate with ERP solution provider to ensure effective implementation, testing, and troubleshooting of system functions.• Fine-tune ERP development to resolve issues and improve performance, resulting in increased efficiency and productivity.

Bmh

• Provided exceptional customer service by effectively managing a team of customer service employees, ensuring a seamless flow of inquiries and complaints.• Managed day-to-day activities for the largest 7 medical distributors and all 40+ customers in the non-core business of the company, resulting in increased customer satisfaction and retention.• Established new processes and practices, resulting in improved efficiency and productivity across the team.• Trained, coached, and supervised new staff members, enabling them to provide high-quality service and contribute to the team's success.• Managed two ERP systems and played a crucial role in the implementation of a completely new ERP system, resulting in improved system functionality and efficiency.

Sandanski, Bulgaria

• Provided exceptional customer support by effectively advocating for customers using positive language, clear communication skills, and persuasive technique, resulting in increased customer satisfaction and retention.• Adapted to different customer needs and situations to provide personalized service, contributing to the team's overall success.• Demonstrated flexibility and adaptability in a fast-paced environment, managing multiple priorities and resolving complex issues to the satisfaction of customers.

Sandanski, Bulgaria

• Managed all aspects of store operations, including orders, stock availability, financial reports, hiring and training new staff, resulting in efficient and effective management.• Successfully implemented best practices to increase sales by tenfold over a period of four years, demonstrating strong leadership and business acumen.• Mentored and coached staff to achieve their full potential, resulting in a high-performing team and excellent customer service.• Developed and maintained strong relationships with customers, vendors, and other stakeholders, ensuring smooth business operations and continued growth.

Bulgaria

Vivacom Telecommunications (formerly 2be)• Provided exceptional customer service, ensuring that customers received personalized attention and support, which resulted in consistently positive feedback.• Demonstrated excellent communication skills and product knowledge to effectively educate customers and help them make informed purchasing decisions, resulting in increased sales revenue.• Consistently met and exceeded sales targets, demonstrating strong sales skills and the ability to work effectively in a busy environment.• Proactively sought out opportunities to improve the customer experience, resulting in increased customer satisfaction and loyalty.

Bulgaria

• Played a key role in developing and implementing successful strategies to attract customers, working closely with the Retail Store Manager to achieve company goals and targets.• Successfully trained, coached, and supervised new staff members, instilling best practices and techniques to ensure consistently high levels of customer service.• Proactively identified areas for improvement in the customer experience, developing and implementing effective solutions that resulted in increased customer satisfaction and loyalty.• Achieved excellent results in meeting and exceeding sales targets, using these achievements as a tool to train and motivate other colleagues to develop their own successful approaches to customer service.

Bulgaria

Bulgaria

• Coordinated games and other activities, ensuring that customers had an enjoyable and memorable experience at the Internet Club.• Installed, configured, and maintained a range of software products, resolving any issues and ensuring that computer systems were running smoothly at all times.• Built custom computer configurations based on customer requests, demonstrating a deep understanding of computer hardware and software.• Provided basic computer literacy training to customers, empowering them to become more confident and capable computer users.• Developed strong relationships with customers, earning a reputation for providing exceptional customer service and technical support.

Bulgaria

Bulgaria

Js Advanced, Web Application, Javascript, Excellent

Activities and Societies: https://github.com/MitkoDG/mySoftUniJorney

Upper Intermediate Level English

Master'S Degree, Master’S Degree In Accounting

Bachelor'S, Bachelor’S Degree In Accounting

Major In Economics