Recent Activities: Lead a team and work by myself in Implementation of Decision Automation Solution for full automation of core partner companies processes, like Client Evaluation, Risk Assessment, Scoring, Collection algorithms. Getting independent from scarce Developer's resource. Roles covered in the position are: Business Analyst, Solution Architect, Project management, Configuration/Developer, Testing, Release Management, Team Management and 1st line support.The role also includes development of technical know-how in XML, XPath, External and Internal Integrations setup through web service APIs.

E2E multi-country/multi-functional process analysis. Solution definition and approach selection and process/functional design, including mix of technological and process improvements leading to AHT and FTE savings. Corporate ECM solution development. Was part of Multinational automation project team in functional design, including requirements definition, design, stakeholders’ management, and future process development.

Leading team of process and business analysts. Redesign of current management system and implementation of process approach. Leading and Responsible for further Process Improvement projects, bringing major AHT savings and presenting better service to end customers.Software Business Analysis establishment, process design and development of team of BAs.

Definition and implementation of Sales strategy for Bulgaria. Managing sales of certification services. Negotiation with clients. Pricing. Organisation of logistics in Bulgaria.

Gathering requirements, Mapping requirements, solution design, system setup, migration, testing and training of users.

Business Consulting, Remuneration systems, Lean Management

Design, implementation and training on management systems according to ISO standarts, mainly 9001 and 22000

Organisation of SCM, Quality management, capacity management, inventory management and production system optimisation in frozen fruits and vegetables plant