Dimitar Zlatkov Email & Phone Number

Sofia

• Responsible for the overall successful delivery of a project, through the complete project lifecycle.This includes ensuring that the project is delivered on time and budget; achieves the targetmargin; and, meets client and technical requirements.• Develop, maintain and manage the project plan, ensuring the right balance of scope, budget,timeline and risk is in place.• Ensures project is on track, as well as focusing on quality of deliverables, project schedule, clientsatisfaction, financial performance, risks, issues and ensuring the Key Stakeholders are aware ofany additional efforts and add-on work required.• Produce regular project reports for all stakeholders including the project team• Organizes and chairs regular project team meetings eg Inception/scoping meetings, phase kickoffmeetings, Steering Committee meetings, daily stand ups etc.• Ensure that all disciplines within the project team (PM, BA, Architect, Lead Developer, Tester) areworking together, understand their goals, have a voice on plans, quality, progress and resolvingany cross functional issues.• Work with the Head of Managed Services to ensure sign off of key documentation and artifacts,for example: financial plans, SOWs, invoice requests, change requests, project reporting, PDD,commercially sensitive emails, scope documents, etc. before they are sent to the client and/orJavelin Group finance department.• Establish and maintain an effective working relationship with the client, including ongoingcommunications (according to the project communications plan), and expectation management.

Bulgaria

• Coordinates and leads a team to develop software and / or games.• Coordinate the work of all units and departments in the production and post-production stages of the game and / or software product.• Works with graphic and game designers, "Quality Control" and "Marketing" departments.• Prepares a work plan and prioritizes the software development or a piece of software based on the requirements of the client and / or company HQ.• Negotiates / renegotiates the terms of software development and the requirements it contracts, ensures compliance at any stage of development.• Communicates with the project manager / executive producer / distributes and supervises the performance of the tasks set by the headquarters of the company.• Monitors the activities of competing companies and is responsible for competitiveness and relevance of the developed product.• Monitors compliance with all the specific requirements of the business partners and / or sponsor, where appropriate, consults with the client.• Determines the suitability of the software product together with the client.• Actively participates in the development of the concept, design and overall appearance of the software product.• Participates in drawing up the design and software product user documentation.• Prepares a work plan and priorities for the development of a component or a complete software product.• Trains new employees.• Helps in solving personal and professional disputes that arise during the work activity, monitors compliance with ethics.• Communication and proper utilization of information between various units and departments.• Smooth workflow and collegial relationships within and between the teams involved in the development process.• Protection of commercial secrets.

Bulgaria

• Acts as the primary support for end users (PPD employees or contractors, sponsors, and investigator sites) of clinical trial systems.• Provides business support by responding to inquiries for Clinical Trial Systems by managing issues from onset to resolution.• Manages escalations from onset to closure to ensure issues are addressed across different functional areas or cross-departmental lines.• Works with other team members and/or project teams to facilitate resolution of challenging and complex support issues.• Collaborates with cross-functional teams to assist in troubleshooting escalated technical issues from onset to resolution.• Responsible for resolving critical and/or challenging issues and communicating resolution by contributing to a shared knowledge base.• Understands and follows project specific guidelines, training materials and client documentation as appropriate and performs specific study-related support activities for callers.• Occasionally carries on call phone/pager for after-hours support. Responds to after-hours inquiries within defined service level definitions. • Represents the department in interactions with business functions and/or locations, including: assessment/troubleshooting of clinical trial support requests or problems, coordination with other departments to meet requirements, and communication of information on capabilities relating to clinical trial systems.

Bulgaria

• Responsible for the enforcement of the Incident Management process across all the Ericsson suppliers. • Ensure that all Severity 1 and 2 Incidents are managed with minimum disruption to the customer. Summon and manage if required a Service Restoration Team forum in order to tackle an incident that fulfills the criteria for SRT invocation. Control all the activities within the SRT and give the go-ahead for any fixes/changes to be implemented in order to resume service. • Enables and coordinates communication and collaboration between the different Resolving Groups for High and Top severity incidents.Adecco Bulgaria - contingent worker for an HP Project

Bulgaria

• Operated as Backup Trainer and Backup Team Leader.• Multiple project support.• Troubleshooting server related issues, call handling, mailbox handling. Providing technical training for newcomers. • Creating training and procedure manuals.• Providing Customer Service and technical support via the phone and e-mail requests.• Resolving issues in a timely manner.• Keeping a record of all calls and updating it regularly. Adecco Bulgaria - contingent worker for an HP Project

Bachelor'S Degree, Philosophy

Master'S Degree, Business Administration And Management, General

Japanese And It