Dimitra Gika Email & Phone Number

Oinofyta, Central Greece, Greece

Providing a high-quality customer service (Spanish, French, Slovakian, Cz Republic, Lithuanian Market) in English and Spanish via telephone and email,- Registration and handling of customers' sales orders through SAP and Level3 system.- Working with appropriate warehouse and production personnel in operations to get product delivery dates, order readiness and status of deliverables.- Responsible for the daily management of customers' loadings- Resolving customer complaints regarding sales and service.- Preparing sales reports for senior management and clients.- Monitoring metal LME daily price level through SAP system and providing offers to the customers based on their contract terms.

Barcelona, Catalonia, Spain

Sales administration support at affiliate of Elval Colour in Barcelona, Spain

Schimatari, Central Greece, Greece

Greece

- Preparing import/export documents in accordance with established procedures and guidelines- Obtaining all required import permits and export licenses for all processes.- Monitoring and responding to all custom inquiries, obtaining required product certifications for all export and import products for custom clearance.-Providing an interface with freight forwarders, administrating all freight logistics, providing optimal level of customer services and resolving all shipment issues.-Handling call center

Oinofyta, Central Greece, Greece

- Providing a friendly and helpful customer service (Turkish, German and Indian Market) in English via telephone and email,- Registration and handling of customer's sales orders through SAP and Level3 system.- Worked with appropriate warehouse and production personnel in operations to get product delivery dates, order readiness and status of deliverables.- Responsible for the daily management of loadings, LCs and credit limits of customers. - Claims administration (type and value of material, claim forms, credit or debit notes).- Resolves customer complaints regarding sales and service in the absence of the senior members.- Prepared sales reports for senior management and clients.- Recommends products to customers, based on their needs and interests considering LME daily price level through SAP system and their contract terms.

Oinofyta, Central Greece, Greece

- Responsible for daily monitoring, management of packaging raw material levels and identifing purchasing needs through SAP system (Pos entry etc.),- Daily follow up with suppliers, as needed, to confirm or change orders (tracking orders and ensuring timely delivery)- Work closely with relevant departments to ensure products purchased are in line with the needs of the company- Participating in packaging projects (e.g. new material versions, change artworks, new product trials),- Update internal databases with order details (dates, vendors, quantities, discounts).

Oinofyta, Central Greece, Greece

- Responsible for handling the matters that are related to plant administration, security, safety and industrial relation.- Processed and tracking of HR file maintenance including employee files,- Included assistance with employee relations issues.- Controlling call center of company.- Managing of weekly employees scheduling and sending to ERGANI- Handling the employee enrollment and administration of life insurance.

Chalkida, Central Greece, Greece

- Financial documents management (issue of receipts, account balance agreement & issue of checks, collaboration with popular super-market companies),- Electronic issue of invoices,- Providing helpful customer service- Settle any issues with banks or public companies- Product labeling (Lot nmbrs, barcodes)- Preparation and management of quality certification according to HACCP, ISO)

Chalkida, Central Greece, Greece

Internship